Ux Researcher Jobs

Magentus

Location:
United Kingdom, London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Inspire better strategic decision making by delivering compelling presentations and insights based on customer research. Go-to person for insight, advice and best practices when it comes to seeking a better understanding of Magentus’ various customers in the UK and Australia. The UX Researcher focuses on immersing in, understanding and documenting the mindsets, motivations and behaviours of our customers so that our teams can make better decisions. As the dedicated UXR at Magentus, you will take the lead with formalising processes, recommending best practices and helping shape the role alongside Product Designers, Product Managers and the Customer Experience teams.

Job Responsibility:

Subject matter expert for UX Research in the business
Study customers and customer groups to uncover problems, design opportunities, realistic context and other valuable information inform product strategy
Contribute to identifying / validating new strategic opportunities for the business based on research findings
Adopt a variety of research methods as appropriate based on project requirements and user recruitment constraints
Work closely with Customer Support, Marketing and Product Delivery departments to keep the voice of the customer present in decision making and provide expert advice on how to validate assumptions
Create low-fidelity visualisations of user journeys, mental models and information architecture using storyboards, user flows and sitemaps
Document and present insights clearly to internal teams, mindful to the needs of different audiences
Design and distribute periodic customer surveys
Own and manage repository of qualitative research data
Synthesise quantitative feature release feedback
Drive and coordinate 1-on-1 and group interviews that engage with customers
Establish, develop and maintain relationships with team
Develops and maintains consistent strong operational relationships and utilises feedback from internal and external stakeholders
Other duties as reasonably required by the business

Requirements:

Degree in interaction design, psychology, human factors or a research related subject area is preferential
In the absence of official qualifications, we’re open to candidates that can demonstrate real-world application of design research methodologies and deep knowledge of the theoretical side
Experience in applied product research, preferably for a commercial B2B or SaaS company
Experience with design research – utilising various methods including but not limited to usability studies, contextual inquiry and surveys
Experience with Design Thinking preferred but not essential
Technology and/or health Industry experience is a plus
Ability to work autonomously, be highly organised, creative, curious and insightful
Pragmaticism: you value progress over academic perfection
Research methods: Familiarity with qualitative or quantitative user research such as contextual enquiries, ethnography, benchmarking, card sorting, group moderation, or survey design
Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
Synthesis: strong skills in analysis and drawing relevant insights from research
Communication: Strong and compelling written and verbal communication skills to share insights creatively and persuasively – both in an individual and group setting
Strategic mindset to understand interplay between user needs and business needs
User Testing: (as part of research) organizing and leading user testing sessions, from recruiting users, to conducting sessions and incorporating learnings into research data
Prototyping: Experience with Figma (not essential)
Excellent communication skills, resourcefulness and troubleshooting
Excellent time management skills and the ability to juggle multiple priorities

Nice to have:

Experience with Design Thinking
Technology and/or health Industry experience
Prototyping: Experience with Figma

What we offer:

Hybrid working environment from London office (Farringdon) – 3 days a week from the Office and 2 from home
25 days (increases with length of service up to 4 days) plus 8 bank holiday
Holiday purchase scheme via salary sacrifice
An extra day annual leave for your birthday
Enhanced Maternity Leave
Enhanced Paternity Leave
Religious holiday swap programme
Up to two days paid Volunteering days
Paid time off during the working day to donate blood
Pawrental Leave
Litmos Training
Product Training
Peer recognitions
CEO awards
Length of service awards
Performance Annual Bonus Programme
Life Insurance (4x annual salary)
Private health care (BUPA) plus discounted rates to add your loved ones
Salary Sacrifice Pension
Income Protection
EAP (access to online Healthcare)
Employee Referral scheme- £1,000 tax free
Branded merchandise starter pack
£250 working from home allowance
Free Flu Jabs
Enhanced Sick Pay

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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