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We are seeking a skilled UX Researcher to join our Product Research and Design team for a high-impact, short-term assignment. In this role, you will be embedded within the Business Enablement Portals product team, collaborating closely with Product Managers and Product Designers to ensure our digital tools meet the complex needs of our users. Your primary focus will be understanding the operational workflows of Restaurant Operators, Store Managers, and Corporate Support Staff to help refine requirements and validate design concepts for our business-critical portals.
Job Responsibility:
User Discovery: Quickly gain a deep understanding of the daily activities, pain points, and goals of our target user populations (Retail/Restaurant Operations and Corporate Staff)
Lead collaborative workshops to generate, validate, and refine product requirements
Synthesize findings into actionable insights for the design and product management teams
Concept & Usability Testing: Design and execute concept test plans for moderator-led walkthroughs
Develop and lead usability test plans for user-led prototype testing
Conduct research through a mix of in-person sessions and remote platforms (e.g., Microsoft Teams, UserTesting.com)
Synthesis & Collaboration: Transform raw data into clear, persuasive reports and presentations that guide the product roadmap and design iterations
Requirements:
Proven Research Experience: Demonstrated success in end-to-end UX research, specifically for B2B portals or enterprise-level business tools
Methodology Expertise: Strong command of both generative (interviews, workshops) and evaluative (usability testing, concept validation) research methods
Facilitation Skills: Experience leading stakeholder workshops and moderated research sessions, both in-person and remotely
Adaptability: Ability to hit the ground running in a fast-paced environment and manage multiple research workstreams simultaneously
Tool Proficiency: Familiarity with remote research tools (UserTesting.com or similar) and collaboration platforms like Microsoft Teams
What we offer:
medical, vision, dental, and life and disability insurance