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We are looking for a UX Researcher who is allergic to assumptions and thrives on evidence. In this role, you will be the "voice of the user," bridging the gap between business goals and human needs. You’ll lead the research process from initial discovery through to usability testing, providing the actionable insights that allow our designers and product managers to build with confidence.
Job Responsibility:
Lead the full research lifecycle, including selecting the right methodology (generative or evaluative) to answer complex product questions
Conduct user interviews, surveys, diary studies, card sorting, and moderated/unmoderated usability testing
Turn raw data into compelling narratives. You’ll create personas, journey maps, and research reports that make the "so what?" crystal clear
Partner closely with Designers, Product Managers, and Engineers to ensure research findings are integrated into the product roadmap
Maintain and scale our research repository, ensuring that insights are searchable and accessible across the organization
Be a champion for user-centricity, helping the broader team understand the "why" behind user behaviors
Requirements:
Mastery of research tools (e.g., UserTesting, Maze, Dovetail, Lookback) and a solid understanding of Figma
Proficiency in both qualitative (interviews, ethnography) and quantitative (survey design, basic data analysis) methods
The ability to present complex findings to stakeholders in a way that is persuasive, concise, and jargon-free
A natural drive to understand human behavior and the patience to dig deep into the "pain points" of a user journey
What we offer:
medical, vision, dental, and life and disability insurance