Ux researcher, Citi

Citi

Location:
United Kingdom, London

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Junior UX Researcher, you’ll work with our Financial Crimes UX Research team to contribute to the development of applications in AML and Sanctions technologies. Working with UX Design, Product, Business (Compliance), and Engineering colleagues, you’ll apply your expertise to generate and leverage a wide variety of research methods to ensure product direction is based on solid a foundation of user research.

Job Responsibility:

Co-lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
Contribute to designing and executing research studies that follow research best practices and methodologies
Work with fellow UX Researchers to present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
Collaborate and share research findings and insights across the organization
Provide guidance and rigor around research methodologies and best practices
Contribute to defining relevant metrics for benchmarking and measurement of journeys
Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization
Understand existing and planned Citi Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impact
Apply a positive and constructive attitude to all feedback
Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs
Participate in the wider Functions UX community of practice

Requirements:

Relevant UX research experience in a highly regulated industry and B2B or enterprise setting
Extensive hands-on experience leading both qualitative and quantitative research studies across the Design Thinking stages
Experience leading and conducting generative and evaluative user research
Co-lead design thinking workshops
Creative problem solver comfortable dealing with uncertainty
Self-starter with the ability to define goals and strategies
Able to combine strategic thinking with pragmatism without sacrificing quality
Proactive and positive attitude, with strong attention to detail & analytical skills
Outstanding written and oral communication skills
Familiarity with research tools e.g EnjoyHQ, Qualtrics, Figma / Figjam
Bachelor’s/University degree

Nice to have:

Experience with agile methodology
Master’s degree

Additional Information:

Job Posted:
June 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ux researcher