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We’re looking for a passionate UX Researcher to join Office AI (OAI). OAI is a horizontal platform team within the Copilot ecosystem, driving shared capabilities, infrastructure, and design patterns that power Copilot experiences across M365. It is redefining productivity by spearheading AI-first horizontal experiences like comprehension, audio overviews, agents, digital workers, proactive intelligence, and generative artefact creation —problem spaces where traditional design patterns don't apply and user mental models are still forming.
Job Responsibility:
Defining research plans for incubation tracks
Execute mixed-methods studies to validate desirability & usability
Develop eval rubrics with science & engineering
Translate insights into clear, actionable guidance
Deliver crisp narratives and artifacts
Build and maintain reusable research frameworks
Requirements:
Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience
OR equivalent experience
Proven experience in UX research across product strategy and design execution
Nice to have:
5+ years in UX research with domain expertise in productivity or enterprise tools
Experience influencing both product direction and detailed experience design
Familiarity with AI-first workflows and ethical evaluation frameworks