Ux Researcher

• Lead the strategic planning, execution, and analysis of end-to-end user research across product lifecycle stages (foundational, exploratory, and evaluative)
• Design and execute a variety of research methodologies, including usability testing, in-depth interviews, field studies, survey design, and remote unmoderated testing, to understand user behaviors, needs, and pain points in complex financial domains
• Synthesize qualitative and quantitative data from research, market trends, and product analytics to derive actionable insights that directly influence product strategy and design decisions
• Effectively communicate research findings, insights, and recommendations to cross-functional partners, including Senior Product Owners, UX Designers, and Engineers, through clear, compelling reports and presentations
• Manage and maintain a research repository, ensuring research findings are accessible, tagged, and leveraged for future projects to maximize research impact and institutional knowledge
• Partner with Legal and Compliance teams to ensure all research activities, consent forms, and data handling procedures adhere strictly to corporate policy and industry regulations concerning client data and privacy

• Minimum of 5-8 years of progressive experience conducting UX Research within a fast-paced, digital product development environment
• Proven, substantive experience conducting research for complex digital platforms and products within the financial services, banking, insurance, or other highly regulated industries where research protocols and compliance are critical
• Expert proficiency in both qualitative and quantitative research methods, including advanced experience with research tools (e.g., UserTesting, Qualtrics, Dovetail, or similar platforms)
• Demonstrated ability to translate complex research data into concise, strategic narratives that influence senior stakeholders and drive consensus on product direction
• A strong research portfolio is required, showcasing case studies that detail the applicant's role in research design, execution, analysis, and the measurable business or user outcomes achieved
• A Bachelor's or Master's degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Anthropology, or a related field is preferred

medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan