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Ux Researcher, Quantitative Analysis

United States, Austin · Job Posted March 22, 2026
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Job Description

Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.

Job Responsibility

  • Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
  • Being an active collaborator on the design of experimental A/B tests
  • Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
  • Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
  • Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
  • Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
  • Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
  • Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
  • Collaborate with fellow world-class user researchers internationally and the Director of UX Research

Requirements

  • Proven skills with survey design, quantitative analysis, and experimental designs
  • Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
  • Confidence to make recommendations to experiments being run by others
  • Strong communication, presentation, interpersonal, and analytical skills
  • Persuasive presentation skills, reporting both qualitative and quantitative data
  • Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
  • Ability to support timely communication and connection across multiple time zones
  • Ability to leverage AI to streamline research processes and deliverables
  • A passion for researching and understanding people
  • 2-3 years of expertise as a consumer researcher in an industry setting
  • Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research

Nice to have

  • Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
  • Experience with qualitative UX research methods, allowing you to work on other project types as needed

What we offer

  • Global access to mental health and financial wellness support and resources
  • Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension)
  • Vacation and other personal time off

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