UX Researcher II - Financial Products Job at Uber (San Francisco)

Job Description

At Uber, we’re reimagining the future of financial services for a global, diverse user base. We’re looking for a UX Researcher to join our Financial Products team in our San Francisco Headquarters. In this role, you will help shape the product vision of our Financial Products charter. You will do this by uncovering unique, user-centered opportunities that help bring value to a wide range of our global Uber user base, with a focus on our Riders and Eaters. You’ll collaborate with passionate engineers, PMs, UX designers and content designers from around the world. It’s a fast-paced, supportive environment where your work will scale globally and make a real impact for millions of people.

Job Responsibility

Work with our Product and Design teams to creatively identify and explore new opportunities to help define product roadmaps, vision, and strategy
Design and conduct foundational, formative, and evaluative qualitative and quantitative user research
Collaborate with a global, diverse group of cross-functional product, design, engineer, and product marketing partners to achieve alignment and impact
Synthesize and communicate research findings to drive understanding, user empathy and action across the organization
Effectively manage 1-2 concurrent research projects in a fast-paced environment, seamlessly adapting to evolving priorities and context while delivering high-quality action-oriented insights
Demonstrate agility and thrive in ambiguity, successfully navigating diverse tasks and responsibilities across various initiatives within the Financial Products charter
Share user research findings with cross-functional partners and leadership to inform decision-making
Use both qualitative methods (like interviews and usability testing) and quantitative methods (such as surveys and behavioral data analysis) to uncover user needs

Requirements

3+ years of professional experience conducting user research
Master’s or Ph.D. Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field
or BA/BS and equivalent industry experience in a product-centric environment

Nice to have

Previous experience conducting research in the financial products space
Previous experience conducting international research and working on products with global impact
An understanding of research methods strengths and weaknesses and experience planning and conducting mid-to-large scale research projects across various product phases
Experience with mixed methods - both qualitative and quantitative - with a focus on more strategic research
Strong written and verbal communication skills
Strong presentation and storytelling skills
Experience in driving efficiency and innovation by integrating AI into research processes
Able to execute research in Spanish, Portuguese and/or Japanese

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits

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UX Researcher II - Financial Products

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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