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UX Researcher, Director

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Join our innovative team at Fitch Ratings, where we strive to create exceptional user experiences that drive our business forward. We are looking for a passionate UX Researcher to help us understand our users' needs and behaviors, ensuring our products are intuitive, engaging, and impactful. The prospective candidate will join our Ratings Workflow Solutions team, dedicated to enhancing user experiences across our suite of applications.

Job Responsibility:

  • Collaborative Research Leadership: Work closely with the Director of UX Research, product owners, and stakeholders to plan, run, and analyze user research
  • Insight Analysis and Solution Development: Thoroughly analyze and synthesize research findings to develop actionable solutions and recommendations
  • Effective Communication of Insights: Develop and maintain user personas, journey maps, and other research artifacts to effectively communicate insights
  • Foster teamwork and ensure seamless project transitions: Partner with Product Designers and Software Engineers to ensure accurate implementation of designs
  • Team Mentorship and Development: Mentor and guide junior UX researchers while collaborating with fellow designers to streamline and improve our research and design processes
  • Continuous Improvement and Industry Awareness: Stay informed on industry trends and best practices in UX research

Requirements:

  • 5+ years of experience in UX research and/or product design
  • Degree or background in Human-Computer Interaction, Psychology, Computer Science, or related field
  • Strong portfolio showcasing ability to translate research into actionable insights
  • Expertise in a variety of qualitative and quantitative research methods
  • Strong analytical skills and ability to synthesize complex data into clear insights
  • Excellent communication and presentation skills
  • Ability to work independently and as part of a collaborative team

Nice to have:

  • Experience working within the financial services industry or with complex data-driven products
  • Demonstrated ability to establish or enhance user research practices within an organization
  • Strong facilitation skills for design thinking workshops and collaborative ideation sessions
  • A portfolio showcasing how research directly influenced design decisions and business outcomes through artifacts like journey maps, personas, quantitative analysis of user behavior data, usability tests, and service blueprints
What we offer:
  • Hybrid Work Environment: 2 to 3 days a week in office required
  • A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs
  • Investing in Your Future: Retirement planning and tuition reimbursement programs
  • Promoting Health & Wellbeing: Comprehensive healthcare offerings
  • Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan
  • Inclusive Work Environment: A collaborative workplace where all voices are valued
  • Dedication to Giving Back: Paid volunteer days, matched funding for donations

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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