Ux Research Operations Manager Job at Robert Half (Menlo Park)

UX Manager

We're looking for a strategic UX Manager to lead our Consumer Search & Orientati...

Location

Germany , Berlin

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

At least 2 years of experience leading and developing UX teams, with a track record of growing people's capabilities
Strong coaching skills and ability to create team culture that enables great work
Comfortable managing both designers and researchers
Experience creating product and design strategies that meet business goals and user needs
Comfortable operating at both strategic and tactical levels, with experience securing buy-in from leadership
Extensive background in UX, with deep understanding of user-centered design principles
Strong grasp of user research methodologies and integrating research into product development
Experience balancing user needs with business goals and technical constraints
Excellent communicator who can articulate design rationale, present strategies, and influence across functions
Comfortable leading discussions and working with a variety of teams and leaders across the company

Job Responsibility

Partner with cluster leadership (Product, Engineering, Business, Marketing) to shape product strategy and roadmap priorities
Own the UX vision and strategy for consumer search and discovery, championing user needs at the leadership level
Explore how emerging technologies (especially AI) can improve the search experience
Lead, mentor, and grow a team of designers and researchers, fostering a creative and inclusive environment where they can do their best work
Empower your team to conduct impactful research and integrate findings into the design process and strategic discussions
Drive UX excellence across the consumer platform, especially around orientation, search and AI experience
Establish high standards for design quality, user research, and data-informed decision making
Become an expert and advocate for our users and their needs while maintaining strong business context

What we offer

28 days of paid time off
€50 monthly transportation/mobility allowance
Development budget and access to coaching
Up to 12 (non-birth parent) or 20 (birth parent) weeks of fully paid parental leave
Online and offline library
Attractive base salary and participation in our annual incentive plans
Work from anywhere - up to 20 days per year from wherever you feel most productive
24/7 Employee Assistance Programme for you and your immediate family

Fulltime

Director, UX Research

VSA Partners is hiring a Director, UX Research (Freelance) to lead research acro...

Location

United States

Salary:

Not provided

VSA Partners

Expiration Date

Until further notice

Requirements

8+ years UX research experience in enterprise B2B environments
Strong qualitative research background with experience facilitating focus groups and live moderated testing
Mixed methods research experience in enterprise or B2B environments
Ability to integrate analytics alongside qualitative findings
Strong communication and storytelling abilities
Experience supporting navigation, taxonomy, or complex structural experience work
Highly organized and comfortable operating autonomously

Job Responsibility

Lead moderated usability tests, interviews, focus groups, and live user research sessions across global user groups
Conduct open ended qualitative explorations to identify motivations, expectations, pain points, and behavioral patterns
Plan and execute mixed methods studies when quantitative validation or scale is needed
Evaluate concepts, navigation flows, and content clarity with users in real time
Analyze user behavior across journeys, decision points, and navigation structures
Design surveys, micro polls, and lightweight quant tests when needed
Support tree testing, card sorting, and structural research in partnership with IA teams
Use analytics tools to reinforce qualitative findings and identify trends
Leverage UX and behavioral analytics tools such as Adobe Customer Journey Analytics, Adobe Analytics, and Google Analytics to identify critical business performance issues and target priority digital experiences for improvement
Work closely with UX, UI, IA, engineering, content, analytics, and product teams

Ux Researcher

Inspire better strategic decision making by delivering compelling presentations ...

Location

United Kingdom , London

Salary:

Not provided

Magentus

Expiration Date

Until further notice

Requirements

Degree in interaction design, psychology, human factors or a research related subject area is preferential
In the absence of official qualifications, we’re open to candidates that can demonstrate real-world application of design research methodologies and deep knowledge of the theoretical side
Experience in applied product research, preferably for a commercial B2B or SaaS company
Experience with design research – utilising various methods including but not limited to usability studies, contextual inquiry and surveys
Experience with Design Thinking preferred but not essential
Technology and/or health Industry experience is a plus
Ability to work autonomously, be highly organised, creative, curious and insightful
Pragmaticism: you value progress over academic perfection
Research methods: Familiarity with qualitative or quantitative user research such as contextual enquiries, ethnography, benchmarking, card sorting, group moderation, or survey design
Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process

Job Responsibility

Subject matter expert for UX Research in the business
Study customers and customer groups to uncover problems, design opportunities, realistic context and other valuable information inform product strategy
Contribute to identifying / validating new strategic opportunities for the business based on research findings
Adopt a variety of research methods as appropriate based on project requirements and user recruitment constraints
Work closely with Customer Support, Marketing and Product Delivery departments to keep the voice of the customer present in decision making and provide expert advice on how to validate assumptions
Create low-fidelity visualisations of user journeys, mental models and information architecture using storyboards, user flows and sitemaps
Document and present insights clearly to internal teams, mindful to the needs of different audiences
Design and distribute periodic customer surveys
Own and manage repository of qualitative research data
Synthesise quantitative feature release feedback

What we offer

Hybrid working environment from London office (Farringdon) – 3 days a week from the Office and 2 from home
25 days (increases with length of service up to 4 days) plus 8 bank holiday
Holiday purchase scheme via salary sacrifice
An extra day annual leave for your birthday
Enhanced Maternity Leave
Enhanced Paternity Leave
Religious holiday swap programme
Up to two days paid Volunteering days
Paid time off during the working day to donate blood
Pawrental Leave

Fulltime

AirCover UX Enablement Manager

The AirCover team is charged with ideating, building, launching, and managing th...

Location

Canada

Salary:

97000.00 - 121000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of experience in UX, customer experience, consumer research, consulting, product operations, and/or CX automation
Deep understanding of user experience and service design principles, systems thinking, information architecture, and visual communication
Exceptional written and oral communication skills, capable of presenting complex topics to diverse audiences
Familiarity with AI and automation tools used for tagging, tracking, and workflow optimization
High proficiency in presentations (Keynote, Google Slides) and process design tools (Figma, LucidChart, Miro, or equivalent)
Demonstrated ability to operate and deliver effectively within rapidly changing, fast-paced environments, collaborating with technical stakeholders
Strong grasp of experimentation design, A/B testing, and performance analysis across key CX metrics
Proven experience and a strong portfolio showcasing the creation and management of service blueprints and user journey maps

Job Responsibility

Lead AirCover Agent and Customer Insights Program: Obsessively seek out what is preventing AirCover from delivering 10-star service, and initiate and manage programs that surface systemic user issues and gaps for AirCover
10-Star Service Champion: Drive AirCover customer experience with process and automation improvements
own the configuration and optimization of our customer experience automation systems, including AI bots, workflows, and knowledge tools
Be AirCover’s UX Expert: Serve as a trusted UX expert and consultant for teams across the organization
Develop and Implement Ops Labeling Strategy: Lead efforts to design, implement, and refine an Ops Labeling strategy—ensuring every customer interaction, case, and resolution path is tagged for root cause analysis, performance monitoring, and upstream fixes
Create and Maintain Taxonomy: Develop and maintain robust labeling taxonomies to ensure label completeness and accuracy
Translate Insights into Action: Turn agent, customer, and system insights into actionable plans for product, service, and automation improvements
Partner Cross-Functionally: Collaborate with organizational, technical, and cross-functional leaders to improve user experience—including journey mapping, conducting user interviews, and using AI-enabled insights

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

New

Program Manager - Research Operations

Imagine contributing to a global leader that shapes the future of technology, wh...

Location

Salary:

49.00 - 54.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Design, HCI, UX, or a related field (or equivalent experience, e.g., demonstrated experience working in product or service design or using design thinking to solve problems)
3+ years of experience in research operations, user research, or related roles
Proven ability to build and scale operational systems and processes
Strong project management skills and experience with research tools
Understanding of research methodologies and the research lifecycle
Resourceful, highly organized, and detail-oriented with strong leadership and collaboration skills
Ability to operate independently and embrace ambiguity
A passion for enabling research and driving impact at scale

Job Responsibility

Program & Process Design: Build and scale research programs that reduce friction and enhance researcher impact. Develop operational systems for Experience Reviews, Audits, and Customer Programs. Establish scheduling protocols, governance frameworks, and compliance processes. Manage and evolve the team’s visual identity and brand presence
Tools & Infrastructure: Manage the research technology stack (e.g., various user research platforms and data collection tools). Oversee licensing, training, vendor relationships, and budget allocation. Evaluate and implement new tools, including AI-driven solutions. Oversee budget allocation and ensure compliance with best practices across research tools
Knowledge Management: Create systems for organizing and sharing research insights. Maintain libraries of templates, guides, and best practices. Ensure that internal collaboration pages are current and up to date. Implement tagging and search functionality for easy knowledge retrieval
Stakeholder Engagement: Partner with legal, procurement, and security teams to streamline approvals. Develop communication strategies for internal and external research updates. Scale research impact through enablement programs and community-building. Ensure research insights reach key stakeholders through multiple channels including monthly newsletters, internal sites, and communication channels
Onboarding, Project Allocation & Offboarding: Partner with legal, procurement, and security teams to streamline approvals. Develop communication strategies for internal and external research updates. Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness. Facilitate comprehensive onboarding for new hires and contractors, including research tool access, knowledge base orientation, and process training. Manage offboarding processes to ensure smooth transitions and knowledge preservation

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Lead UX Designer

The UX team at Cricut is responsible for user research, interaction design and v...

Location

United States , South Jordan

Salary:

149000.00 - 210000.00 USD / Year

Cricut

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Computer Interaction (HCI), interaction design, graphic design, industrial design, information science, computer science or a related field
5+ years of work experience designing web and mobile applications and applying user-centered techniques
Demonstrated experience leading, mentoring and inspiring other product designers
Proven track record of successful product releases in which you guided a team through a user-centered product design process
Ability to grasp product requirements and scope design work accordingly, with careful attention to detail
Strong ability to collaborate with teams across varying disciplines (hardware engineering, software development, marketing, etc.)
Passion for innovation and a “can do” attitude
Keen attention to detail and systems thinking
Thoughtful and well-presented portfolio of UX design solutions
Ability to interpret and act on design feedback from both collaborators and stakeholders

Job Responsibility

Lead the design work for software applications for both desktop and mobile devices across a range of operating systems
Reinforce a learning mindset: Participate in user research and A/B testing, advocate for our users at every step of the way, and leverage findings artfully to continuously improve designs
Bring a keen understanding of our users’ motivations, goals and needs to help define new features, functions and products
Extend and evolve our UX design language to craft elegant and consistent design experiences
Foster successful collaboration with software product managers and software developers to drive solutions through to completion
Help evolve our design processes and deliverables to best meet the needs of a growing organization, as well as increase efficiency within the UX group
Capture ideas and solutions in varying levels of fidelity, as the situation warrants – from whiteboard sketches to flow charts to interactive prototypes
Manage multiple projects simultaneously and meet deadlines
Closely collaborate with other designers on the UX team and provide mentorship where needed

What we offer

exclusive employee discounts
surrounded by some of the most talented and creative individuals

Fulltime

New

Senior UX Research Lead

As Dexory's Senior UX Research Lead, you will champion human-centred design by d...

Location

United Kingdom , Wallingford

Salary:

Not provided

Dexory Using

Expiration Date

Until further notice

Requirements

6–8 years' experience in UX research, with at least 2 years in a senior or lead capacity, ideally within B2B SaaS, enterprise software, or complex operational/industrial domains
Expert-level proficiency in qualitative research methods (ethnography, contextual inquiry, in-depth interviews, usability testing, co-design) and mixed-methods approaches
Strong experience designing and conducting research in challenging environments (e.g., warehouses, field operations, industrial settings) and with diverse user groups (frontline operators to decision-makers)
Proven ability to synthesise complex findings into clear design implications and influence product strategy through compelling storytelling and evidence
Demonstrated experience collaborating with Product Designers, Product Managers, and cross-functional teams in agile environments
Familiarity with design tools (Figma, Miro) and research platforms (Dovetail, UserTesting, Optimal Workshop)
Excellent stakeholder management and communication skills
able to adapt communication style from technical teams to executive audiences

Job Responsibility

Strategic research leadership: Define and execute the UX research strategy for the product design team
identify knowledge gaps, prioritise research efforts aligned to product roadmap, and advocate for user-centred design principles across the organisation
Deep qualitative discovery: Lead generative research to uncover latent user needs, mental models, pain points, and opportunity spaces through ethnographic studies, contextual inquiry, shadowing, and in-depth interviews in warehouse and operational settings
Design validation & iteration: Plan and conduct evaluative research (usability testing, prototype testing, concept validation) throughout the design process
provide actionable insights that refine wireframes, prototypes, and final designs
Cross-functional collaboration: Partner closely with Product Designers to inform design decisions from discovery through delivery
work with the Product Insights Lead to align qualitative findings with quantitative signals and create a holistic understanding of user needs
Specialist methodology application: Deploy advanced UX research methods (card sorting, tree testing, journey mapping, diary studies, co-design workshops) tailored to complex B2B and operational users
Accessibility & inclusive design: Champion inclusive research practices
ensure diverse user representation and identify accessibility requirements that shape equitable product experiences

What we offer

Share options
Private healthcare via Bupa with 24/7 medical helpline
Life insurance
Income protection
Pension: 4+% employee with option to opt into salary exchange, 5% employer
Employee Assistance Programme - mental wellbeing, financial and legal advice/support
25 holidays per year
Full meals onsite in Wallingford
Fun team events on and offsite, snacks of all kinds in the office

Fulltime

UX Researcher

Are you a User Researcher who enjoys working on complex, high-impact systems whe...

Location

United Kingdom , Kensington, London

Salary:

Not provided

rmg digital

Expiration Date

Until further notice

Requirements

Strong experience delivering research on complex digital platforms or services
Confidence running research independently, from discovery through to evaluation
Experience working in public sector, science, data or highly regulated environments (strongly desirable)
Excellent stakeholder communication and facilitation skills
A pragmatic, insight-led mindset with a focus on real-world impact
Eligibility for UK Security Clearance (SC)

Job Responsibility

Planning and leading end-to-end user research across complex digital products and services
Engaging with a wide range of users, including technical, operational and policy-focused stakeholders
Applying a mix of qualitative and quantitative methods to uncover user needs, behaviours and pain points
Synthesising findings into clear insights that inform design, delivery and strategic decisions
Working closely with designers, product managers and delivery teams within a consultancy setting
Supporting evidence-based decision making in a data-heavy, scientific and operational environment

Fulltime

Ux Research Operations Manager

Robert Half

Location:
United States , Menlo Park

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 29, 2025

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