UX Research Intern Job at Ironclad (New York City)

Job Description

As a Product Research Intern at Ironclad, You’ll be building a platform that lets legal teams scale themselves and their businesses 100x more effectively, bringing a two‑thousand‑year‑old profession into the digital age. You’ll be focused on high impact research—not only will you be able to run studies, you’ll also be learning how to translate insights into product decisions. We are seeking a UX Research Intern eager to drive impact and ship projects that benefit the organization and our users. You will integrate into design teams—spanning areas like AI, Workflow, or Platform—and deliver projects that support enterprise customers globally. The internship is designed for someone who wants to understand how research operates at a systems level and learn how research creates impact. We offer a hands-on environment where you will get to be at the forefront of decision-making for our end-to-end CLM platform. Come help us shape the future of our product and design culture.

Job Responsibility

Help design and build a centralized research repository
Organize past studies, insights, and artifacts into a searchable structure
Develop tagging systems and taxonomy of frameworks
Improve discoverability and reusability of research knowledge
Create and standardize research templates
Build reusable templates for surveys, usability testing, interview guides, and reporting structures
Document research workflows and best practices
Collaborate with mentors and teammates to break down ambiguous problems into clear, scoped projects you can execute on during the internship
Work across the stack (frontend, backend, or services) depending on team needs and your interests, with guidance from your mentor and manager
Instrument and monitor your work in production, using metrics and logs to understand impact and reliability, and help debug issues when they arise
Contribute to team culture, documentation, and best practices so future interns and engineers can build on what you’ve shipped

Requirements

Interest in UX research
Currently pursuing a Bachelor’s, Master’s, or equivalent degree in Social Sciences, Computer Science, Design, or a related technical field, with an expected graduation date after the internship term
Demonstrated experience through projects, internships, hackathons, or open‑source contributions where you used user research to influence decision‑making
Strong problem‑solving skills and synthesis skills — you break down ambiguous problems, ask thoughtful questions, and move ideas forward collaboratively
Clear, kind communicator who enjoys working in cross‑functional teams and can explain translate concepts for stakeholders
Excited to learn about contracts, legal workflows, and AI‑powered productivity tools, even if you don’t have prior domain experience
Embody Ironclad’s values of drive, intent, integrity, and empathy in how you work and collaborate

What we offer

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
the opportunity to help build the company you want to work at

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UX Research Intern

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