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UX Research and Information Design Specialist

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Aquent

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Location:
United States , Cambridge, MA

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

65.00 - 75.00 USD / Hour
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Job Description:

Join a pioneering organization at the forefront of healthcare innovation, committed to improving patient outcomes and transforming the way individuals engage with their health. As a trusted partner, Aquent is seeking a visionary UX professional to contribute to a mission-driven team dedicated to creating impactful digital experiences. This is an incredible opportunity to leverage your unique blend of research and design expertise to directly shape critical initiatives, influencing strategy and product development that ultimately leads to better health for millions.

Job Responsibility:

  • Lead Transformative Research
  • Refine Experiences
  • Map User Journeys
  • Craft Authentic Personas
  • Manage Research Lifecycle
  • Drive Collaboration
  • Facilitate Insight Sharing
  • Visualize Insights
  • Design Information Frameworks
  • Develop Visual Narratives
  • Standardize Visual Outputs
  • Enable Reuse

Requirements:

  • Bachelor’s or Master’s degree in Visual / Graphic Design, Information Science, Communication Design, User Research, Psychology, or a related field
  • 5+ years of experience in UX research, with demonstrated expertise in both generative/discovery and evaluative research methods
  • Proven experience creating user journey maps and personas that have directly informed real product or service design decisions
  • A strong portfolio showcasing your ability to translate research findings into compelling visual frameworks and deliverables
  • Proficiency in industry-standard research tools
  • Proficiency in industry-standard design and visualization tools
  • Demonstrated ability to communicate complex information clearly and effectively to non-technical, cross-functional audiences
  • Experience working in or with regulated industries (such as healthcare, pharmaceuticals, or financial services) or with sensitive user populations

Nice to have:

  • Experience conducting UX research within healthcare, life sciences, or other heavily regulated industries
  • Familiarity with digital products, experiences, and services designed for patients, caregivers, and healthcare professionals
  • Experience working with and managing external vendors or agency partners
  • Knowledge of data visualization principles
  • Background in service design or systems thinking
  • Experience planning and facilitating workshops
What we offer:
  • medical health insurance
  • dental insurance
  • life insurance
  • eligibility to participate in 401k plan with company match (if applicable)

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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