This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Work on dynamic, highly collaborative, cross-functional teams, driving design and user research practices and activities throughout the development of digital products and services. Our products and services are created to support business needs for customers, field personnel, and internal and external users. Digital product teams utilize lean/agile and user-centered processes to drive innovation and iteration through frequent product releases.
Job Responsibility:
Be part of a dynamic and growing UX practice that creates digital experiences designed to streamline and enhance customer and field interactions
Develop and articulate UX best practices and product design vision to teams, stakeholders, and external partners
Lead the design of digital products and services, from initial research, ideation, conceptualization, and design, to testing and validation
Plan and conduct primary and secondary research. Synthesize research, build insights, reframe problems, and provide recommendations that enable teams to generate and iterate on new solutions
Apply Human-Centered Design and Service Design Thinking approaches to guide the discovery and production of low-fidelity and high-fidelity deliverables
Plan and co-facilitate workshops internally and externally. Manage approaches that identify and solve complex problems
Create project deliverables such as low and high-fidelity UI prototypes, design using a Design System, discussion guides for research, insights reports, and presentations
Communicate with business stakeholders during Service Design, training, and knowledge transfer
Influence product teams through data-based recommendations
Work with colleagues in other design functions to enable communication and compliance with corporate and brand design guidelines
Act as an advocate for the design role, encouraging adoption of user-centered design and design thinking methodologies with internal teams and stakeholders
Maintain and continuously advance knowledge of current innovation and topics of interest in sustainability, manufacturing, e-commerce, and other relevant areas
Lead and mentor Junior and Mid-Level UX Product Designers in UX, Design, and Research best practices, tools, and tactics
Requirements:
BS degree in a relevant field and 5 years of professional experience OR no degree with 8 years of professional experience
An online portfolio showcasing user-centered design processes and fundamental research practices
Experience working on many facets of the digital product design lifecycle, translating complex user needs, technical constraints, and business goals into effective digital experiences
Experience designing consumer and business applications, both from the ground up and improving existing products
Experience in user research and competitive analysis, and synthesizing and interpreting research data and qualitative feedback
Experience planning and facilitating design activities/collaborative workshops
Possess experience in all phases of the design process—from concept generation through final, detailed design
No immigration sponsorship available for this position
Nice to have:
Familiarity with modern front-end technologies and frameworks
Experience acting as an advocate, strategist, and leader for the design function, both within teams and with stakeholders, with deep understanding of Service Design and UX Design disciplines
Proven experience and knowledge in implementing and facilitating the overall design process, using methodologies like Process Mapping, User Journey Mapping, User Story Mapping, Wireframing, UI prototyping, User Testing, etc.
Experience with industry-standard design and research tools (Figma, Adobe CC, InVision, User Testing, etc.)
Experience working with pattern libraries and design systems
Strong communication and organizational skills with the ability to deal with ambiguity and juggle multiple priorities
Familiarity with Agile and SAFe methodologies
Experience in Azure DevOps, Jira, and Confluence
Experience in user research and user testing activities
Familiarity with advocating a User-Centric Design approach
Experience designing responsive digital products, with a strong focus on mobile, both native and hybrid
What we offer:
medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with a company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
corporate discount savings program and other discounts
on-demand training program
access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
certification discounts and other perks to associations that include CompTIA and IIBA