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Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: UX Designer Location: Toronto, ON (remote) About the role: You'll be the user advocate behind digital experiences that connect people with [client's products/services]. Working at the intersection of user research, business strategy, and technical implementation, you'll translate complex user journeys into elegant, accessible designs that deliver measurable results. We're looking for someone who can balance user needs with business goals, finding creative solutions that serve both. Success means designing experiences that users love and that drive key business metrics.
Job Responsibility:
Design user experiences that reduce friction and improve task completion across digital touchpoints
Create wireframes, prototypes, and user flows that effectively communicate design intent to stakeholders
Conduct user research activities including interviews, usability testing, and journey mapping to inform design decisions
Collaborate with product managers, developers, and content teams to ensure seamless implementation
Build and maintain design systems that ensure consistency across platforms and products
Transform user insights and business requirements into testable design hypotheses
Guide accessibility standards and inclusive design practices across all digital products
Present design rationale clearly to clients and stakeholders, connecting design decisions to business outcomes
Stay current with UX trends, platform guidelines, and emerging technologies to enhance user experiences
Deliver designs that improve key metrics such as conversion rates, user satisfaction, and task completion
Manage and maintain Sitecore CMS platform for optimal performance, which would include developing content templates, components, and workflows
Manage project tickets and workflows through Jira ticketing system
Troubleshooting technical issues and provide timely resolutions
Requirements:
A portfolio demonstrating user-centered design process, with strong problem-solving and systems thinking
Proficiency in design tools including Figma, Sketch, or Adobe XD, plus prototyping tools like InVision or Principle
Experience with user research methods including usability testing, interviews, and analytics interpretation
Understanding of responsive design principles and accessibility standards (WCAG)
Ability to create clear wireframes, user flows, and interactive prototypes that guide development
Strong communication skills for presenting design rationale and facilitating collaborative workshops
Experience working in agile environments with cross-functional teams
Understanding of HTML, CSS and JavaScript fundamentals and technical constraints
Proficiency with Gen AI tools (ChatGPT, Claude, Figma AI, Miro AI) to enhance research synthesis, content creation, and ideation
Agentic mindset: ability to break down complex user problems systematically and identify optimal design approaches
Experience using AI for user research analysis, persona development, and design iteration
Understanding of AI capabilities and limitations in UX design, with strong human-centered evaluation
Ability to leverage AI tools while maintaining focus on real user needs and usability principles
Experience designing for financial services, fintech, or regulated industries
Knowledge of data visualization and dashboard design
Experience with user testing platforms like Maze, UsabilityHub, or UserTesting
Understanding of conversion optimization and A/B testing methodologies
Motion design skills for micro-interactions and transitions
Nice to have:
Experience designing for financial services, fintech, or regulated industries
Knowledge of data visualization and dashboard design
Experience with user testing platforms like Maze, UsabilityHub, or UserTesting
Understanding of conversion optimization and A/B testing methodologies
Motion design skills for micro-interactions and transitions