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We are seeking talented UX Content Strategists on behalf of our client, a leading firm in the financial services industry. We are building a qualified talent pool to meet projected staffing needs for anticipated 6-12 month contract roles. Please note that specific pay rates and project details will vary depending on the roles that arise.
Job Responsibility:
Drive the end-to-end content strategy and execution for digital products and platforms, ensuring content is clear, concise, compliant, and aligned with the user journey and information architecture
Collaborate closely with UX Designers, Product Managers, Legal/Compliance teams, and Researchers to define and deliver content that simplifies complex financial concepts and meets the needs of clients and prospects
Audit, analyze, and strategically refine existing product content, identifying areas for improved clarity, tone, voice, and user experience
Develop, document, and maintain content standards, guidelines, glossaries, and scalable content models for use across multiple digital products and channels
Write and edit final in-product copy, including microcopy, error messages, transactional communications, and navigational labels, ensuring adherence to brand style and regulatory requirements
Participate in user research and testing activities to validate content effectiveness and iterate based on data and behavioral insights
Advocate for content-first thinking and serve as the subject matter expert on content best practices and accessibility standards (e.g., plain language)
Requirements:
Minimum of 5-8 years of progressive experience in UX Content Strategy, Content Design, or a closely related role within a digital product development environment
Proven, substantive experience strategizing and writing content for complex products within the financial services, banking, insurance, or other highly regulated industries where clarity and compliance are paramount
A strong online portfolio is mandatory, showcasing examples of simplifying complex, regulated subject matter into effective, concise in-product content and microcopy
Demonstrated ability to partner effectively with Legal and Compliance teams to navigate stringent financial regulations and ensure content accuracy and approval
Experience working within modern design tools (e.g., Figma), content management systems (CMS), and component-based design environments
Proven ability to move beyond copy execution to define high-level content strategy and information architecture for multi-step workflows