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Ux content manager

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Beacon Hill

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Location:
United States , Boston

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Contract Type:
Not provided

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Salary:

30.00 - 35.00 USD / Hour

Job Description:

The Digital Client Experience and Portal Operations supports the day‑to‑day execution and quality of the client’s digital client and online platforms. This role helps ensure that client‑facing digital experiences-such as portals, online content, and digital reporting-are accurate, intuitive, timely, and aligned with business and compliance standards.

Job Responsibility:

  • Assist with day‑to‑day support of client‑facing digital platform, including portals and online tools, helping ensure content accuracy, accessibility, and consistency
  • Support UAT on feature enhancements
  • Perform routine quality checks to validate links, layouts, data displays, and document versions prior to release
  • Assist with user onboarding and offboarding processes, including access requests and permission updates, under established controls and procedures
  • Triage basic user issues or questions and coordinate with senior team members or technology partners for resolution as needed
  • Support ongoing improvements to the digital user experience by helping document issues, gathering feedback, and validating updates or enhancements
  • Assist with reviewing basic UX elements such as navigation, page structure, and content organization to ensure a clear and intuitive experience
  • Help compile basic usage metrics and reports (e.g., engagement trends, adoption indicators) to support internal reporting and decision‑making
  • Assist in maintaining dashboards or trackers used by the Digital Client Experience team
  • Assist in maintaining process documentation, checklists, and standards related to digital platform operations and content delivery
  • Support change management efforts by helping prepare release notes, or internal materials

Requirements:

  • Bachelor’s degree or equivalent practical experience
  • 4+ years of experience in a digital, operations, client service, or technology‑enabled role
  • Strong attention to detail and organizational skills
  • Comfort working with digital platforms, online tools, and structured content
  • Clear written and verbal communication skills

Nice to have:

  • Exposure to client portals, websites, SaaS platforms, or content management systems
  • Basic familiarity with UX concepts or digital best practices
  • Experience working in a regulated or client‑focused environment (financial services a plus, but not required)
  • Interest in digital transformation, client experience, or technology‑enabled service delivery

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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