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We’re looking for a UX consultant to join our multidisciplinary team designing and delivering innovative, user-centred digital products and public services for Government and Private Sector clients. You’ll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences. We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their ‘T-shaped’ skills and is not afraid to take on new challenges. The ideal candidate will share our values and ways of working. As your career progresses, you can expect to work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors. This provides a broad base of experience for building an outstanding career.
Requirements:
Experience designing content and interactions for UK Government or public sector digital services, working to the Government Service Standard, and WCAG
Ability to design simple, usable, accessible services that meet user needs, policy intent, and business objectives
Demonstrable knowledge of GOV.UK content and design standards, including plain English and accessibility, ideally with experience of taking services through service assessments
Experience working in agile, multidisciplinary teams with developers, researchers, product managers, and stakeholders on government projects and programmes across the phases of the delivery cycle (Discovery through to Beta/Live)
Ability to facilitate workshops, co-design sessions, and usability testing
Confidence influencing stakeholders using user needs and evidence
Excellent written, verbal, and facilitation skills
Strong understanding of technical and delivery constraints in government environments
Ability to support teams in user-centred design and agile ways of working
Proven experience writing, editing, and iterating user-centred content to meet identified user needs including pair-writing with colleagues and stakeholders
Ability to devise, test, and refine different content formats (e.g. transactional content or UX microcopy, forms, GOV.UK guidance, notifications) across the whole user journey
Experience iterating content based on user research findings, usability testing, analytics, and service data
Ability to write plain English content that meets statutory, regulatory, or policy requirements while remaining usable and accessible to all users
Experience designing intuitive, accessible interactions for digital services, using GOV.UK patterns
Ability to create and iterate user flows, scenarios, wireframes, and interaction designs, informed by data and user insights
Experience prototyping and testing solutions using paper, digital, and code-based prototypes, using Figma and the GOV.UK Prototype Kit
Ability to test and refine designs for usability and accessibility across devices and platforms
Experience planning and conducting user research with internal and external users, selecting appropriate qualitative and quantitative methods
Ability to analyse research findings and service data, and communicate clear, evidence-based insights to inform design decisions
Ability to support iterative improvement through evidence and data-informed decision-making, clearly communicating to stakeholders
Experience working with stakeholders to define success metrics and evaluate the impact of services
Contributes to the development of the Design practice and community
Supports thought leadership, case studies, and insights showcasing expertise in both content and interaction design
Mentors, coaches, supports and manages colleagues
Contributes to client proposals and presentations to help win new projects
What we offer:
Competitive Salary
Bonus Scheme
Private Healthcare Insurance
25 Days Annual Leave + Bank Holidays
Up to 10 days allocated for development training per year