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Our client is a major player in the banking industry in Belgium, actively shaping the future of financial services through digital innovation. As the sector continues to evolve with customer-centric technologies and seamless digital experiences, this role offers a unique opportunity to be at the forefront of that transformation. Our client is looking for a visionary and strategic thinker to join their team as a UX Concept Designer. In this role, you will be responsible for translating business value propositions into innovative digital solutions that meet both user and business needs. You’ll collaborate with cross-functional teams and make a real impact on how customers and employees interact with digital channels across the Belgian banking market.
Job Responsibility
Translate business value propositions into conceptual digital solutions that serve both customer and employee needs
Develop a comprehensive view of the digital ecosystem and visualise abstract ideas for stakeholders
Lead ideation sessions and gather requirements from stakeholders using tailored techniques
Conduct user research through qualitative and quantitative testing, benchmarking, and data analysis
Advocate for the voice of the customer while aligning with business goals
Curate information architecture to ensure intuitive usability across platforms
Draft low-fidelity wireframes to bring early concepts to life
Evaluate proposed solutions against current performance metrics
Deliver a concept report detailing research, testing, and user flows
Support UX/UI designers in refining validated concepts
Requirements
Proven experience in a similar UX or concept design role
Past experience in the banking or financial services industry is a plus
Your strengths include ideation techniques, information architecture, and wireframing
Working experience with Agile methodologies such as Scrum, SAFe, or Spotify model
Strong analytical, structured thinking and stakeholder management skills
Excellent communication skills in English (C1 level)
Good understanding (B1/B2 level) of French or Dutch
ability to speak or write in either is a strong asset
Empathic listening, briefing skills, and the ability to synthesise complex information
Ownership mindset throughout the product lifecycle
Nice to have
Past experience in the banking or financial services industry
Ability to speak or write in French or Dutch
What we offer
Long-term contractor collaboration
Opportunity to work with a collaborative and forward-thinking team
Hybrid working possibilities
Join an impressive network of +100 digital consultants
Personalised follow-up & honest feedback guided by our Digital Talent Managers
Gain a rich community of other digital professionals at quarterly events and meetups
Join our annual Workcation event in sunny Southern Spain
Ongoing opportunities to learn and grow professionally including personal and professional development and guidance
Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others