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Utilization Management Nurse Specialist RN II

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L.A. Care Health Plan

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Location:
United States , Los Angeles

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Category:

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Contract Type:
Not provided

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Salary:

88854.00 - 142166.00 USD / Year

Job Description:

The Utilization Management Nurse Specialist RN II facilitates, coordinates, and approves medically necessary referrals that meet established criteria. Assures timely and accurate determination and notification of referrals and reconsiderations based on the referral determination status. Generates approval, modification and denial communications, to include member and provider notification of referral determination. Actively monitors for admissions in any inpatient setting. Performs telephonic and/or onsite admission and concurrent review, and collaborates with onsite staff, physicians, providers, member/family interaction to develop and implement a successful discharge plan. Works with the UM Manager and Physician Advisor on case reviews for pre-service, concurrent, post-service and retrospective claims medical review. Monitors and oversees the collection and transfer of data (medical records) and referral requests by Providers. Acts as a department resource for medical service requests /referral management and processes. Receives incoming calls from providers, professionally handles complex calls, researches to identify timely and accurate resolution steps. Follows up with caller to provide response or resolution steps. Answers all inquiries in a professional and courteous manner.

Job Responsibility:

  • Facilitates, coordinates, and approves medically necessary referrals that meet established criteria
  • Assures timely and accurate determination and notification of referrals and reconsiderations
  • Generates approval, modification and denial communications
  • Actively monitors for admissions in any inpatient setting
  • Performs telephonic and/or onsite admission and concurrent review
  • Collaborates with onsite staff, physicians, providers, member/family to develop and implement a successful discharge plan
  • Works with the UM Manager and Physician Advisor on case reviews
  • Monitors and oversees the collection and transfer of data and referral requests by Providers
  • Acts as a department resource for medical service requests /referral management and processes
  • Receives incoming calls from providers, professionally handles complex calls
  • Promote and support team engagements, programs and activities
  • Facilitate/review requests for Higher level of care or skilled nursing/discharge planning needs
  • Research for appropriate facilities, specialty providers and ancillary providers
  • Identify and initiate referrals for appropriate members to various L.A. Care programs/processes and external community based programs
  • Identify and document potential quality of care/potential fraud issues per policy
  • Maintain and refer high risk/high cost cases and reports to Physician Advisor/UM Director
  • Document in platform/system of record
  • Utilize designated software system to document reviews and/or notes

Requirements:

  • Associate's Degree in Nursing
  • At least 5 years of varied RN clinical experience in an acute hospital setting
  • At least 2 years of Utilization Management/Case Management experience in a hospital or HMO setting
  • Must be computer literate, with expertise in Outlook, Word, Excel, PowerPoint
  • Provision of excellent customer service required
  • Excellent time management and priority-setting skills
  • Maintains strict member confidentiality and complies with all HIPAA requirements
  • Strong verbal and written communication skills
  • Registered Nurse (RN) - Active, current and unrestricted California License

Nice to have:

  • Bachelor's Degree in Nursing
  • Managed Care experience performing UM and CM at a medical group or management services organization
  • Experience with Managed Medi-Cal, Medicare, and commercial lines of business
  • Knowledge of National Committee for Quality Assurance (NCQA) requirements for Utilization Management or Care Management (CM)
  • Knowledge of Department of Health Care Services (DHCS) or Centers for Medicare and Medicaid Services(CMS) requirements for health plan compliance with UM or CM
  • Certified Case Manager (CCM)
What we offer:
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

Additional Information:

Job Posted:
February 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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