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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Utilization Management Nurse Consultant (UMNC) for NICU Concurrent Review conducts high-acuity, timely, and comprehensive clinical reviews for neonatal intensive care unit (NICU) members within a designated special population. This role collaborates with providers, families, and internal teams to ensure medically appropriate, efficient, and family-centered care, while supporting regulatory compliance and organizational goals.
Job Responsibility:
Perform concurrent clinical reviews of NICU admissions for special populations, using evidence-based criteria (e.g., InterQual, MCG)
Collaborate with attending providers, case managers, and multidisciplinary teams to coordinate care, facilitate safe transitions, and advocate for optimal outcomes
Ensure medical necessity, appropriateness, and length-of-stay determinations align with contractual, regulatory, and accreditation standards (e.g., Medicaid, CMS, NCQA)
Communicate clinical decisions to providers, member families, and internal stakeholders with empathy and clarity
Identify barriers to care, escalate complex cases, and participate in interdisciplinary rounds as needed
Support discharge planning and transition of care, engaging with families to address social determinants and unique member needs
Maintain accurate, timely documentation in UM systems, ensuring data integrity and compliance
Participate in quality improvement, policy review, and education related to NICU and special populations utilization management
Serve as a clinical resource on NICU care for internal and external partners
Requirements:
Active, unrestricted RN license in Louisiana or a compact license
Minimum 5 years of recent clinical experience
Working knowledge of UM review tools (e.g., InterQual, MCG) and regulatory requirements
Strong communication, critical thinking, and family engagement skills
Comfort working with diverse, high-risk member populations and collaborating across disciplines
Ability to work rotating weekends/holidays
Nice to have:
Resident of Louisiana preferred
Bachelor’s degree in Nursing or related field
Certification in Utilization Management, or Neonatal Nursing
Experience with Medicaid and/or managed care
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching