Utility Services Representative Supervisor - Customer Services Bureau - SFPUC (1480) Job at City and County of San Francisco (San Francisco)

Job Description

Under general direction, is responsible for supervising the activities of subordinate Utility Services personnel engaged in various and important work in the maintenance of consumer services fiscal records and related activities at the Customer Service Bureau and other divisions such as Water Conservation, City Distribution, and Water Quality Division of the San Francisco Public Utilities Commission (SFPUC), in connection with establishment of consumers' credit, current accounts, closed accounts, billing and collections. This is the first-level supervisor in the Utility Services Representative series.

Job Responsibility

Plans, assigns, supervises and is responsible for the work of subordinate personnel to assume conformance with existing policies, procedures
rules and regulations, rates and their proper interpretation as they apply to consumers' accounts
evaluates the work performance of employees and/or reviews the evaluations made by subordinate supervisory personnel to ensure that performance standards are maintained
participates in the interviewing and selection of new employees and recommends to superiors the best qualified candidate(s)
Oversees and is responsible for the preparation and maintenance of a wide, variety of records and reports including important statistical reports and records on Bureau's and Divisions' activities and operations
collects, compiles and analyzes data required for a variety of billing needs and reports
Performs difficult clerical procedures and practices involving the exercise of individual judgment and knowledge of applicable laws, rules and regulations, rates and departmental procedures
Answers inquiries from the general public
answers departmental inquiries relating to the department's activities
assists in resolving a wide variety of complaints
Reviews daily activities and resolves day-to-day problems as they apply to division, activities and as encountered by subordinate personnel
Instructs new personnel in office activities and. procedures
supervises in-service, training for assigned activities
Researches, reviews, and makes recommendations concerning issues and actions affecting departmental programs and goals, and the computerized billing and collection system
Interfaces with staff at all levels and representatives of other departments to consult, research, and advise on matters, including special projects delegated by the administrator
The 1480 Utility Services Representative Supervisor will perform other duties as assigned

Requirements

Two (2) years of journey level clerical experience in a customer service, billing or collection department of a utility, bank, department store, insurance company, or credit agency
One (1) year (30 semester/45 quarter units) of major coursework in accounting, finance, computer science, banking, or business administration from an accredited college or university may substitute for one (1) year of qualifying experience

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Utility Services Representative Supervisor - Customer Services Bureau - SFPUC (1480)

Job Description

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Utility Services Representative Supervisor - Customer Services Bureau - SFPUC (1480)

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