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The Assistant Director of Utility Services is a senior professional management position responsible for providing strategic direction, operational leadership, and fiscal oversight of the University’s utility systems and services. Reporting to the Associate Vice President of Facilities Management Operations, this position oversees an annual operating budget exceeding $5 million, manages purchased utilities expenditures in excess of $30 million, and stewards utility infrastructure valued at over $1.2 billion.
Job Responsibility:
Provide leadership and direction for the Utility Services division, including central heating and cooling plants, utility distribution systems, and associated infrastructure
Develop and implement utility master plans to support campus growth, renovation, and modernization
Oversee all aspects of the district energy systems, including 6 central heating and cooling plants, remote boilers and chillers, and system maintenance programs
Ensure compliance with all relevant standards, codes, and regulations governing utilities and energy systems
Manage an annual utilities operating budget of over $38 million, including E&G and auxiliary operations
Oversee procurement and billing of all purchased utilities for all University entities across the state
Develop and manage budgets for purchased utilities exceeding $19 million annually
Monitor financial performance, control expenses, and identify opportunities for cost optimization and operational efficiency
Develop and implement business plans aligned with Facilities Management Operations’ strategic goals
Direct the operation and maintenance of utility systems, including steam, chilled water, domestic water, stormwater, and sewer systems
Oversee preventive maintenance programs to ensure reliable performance and efficient use of resources
Supervise utility locates, engineering services, and system upgrades or repairs
Promote the effective use of work order management and maintenance software to track performance and optimize resources
Lead a team of approximately 26 employees, including plant operators, engineers, technicians, and administrative staff
Foster a positive, inclusive, and high-performing work environment that promotes professional development and accountability
Oversee performance management, training, and staff development to ensure workforce competency and engagement
Provide coaching, counseling, and motivation to achieve departmental goals and maintain operational excellence
Ensure Utility Services delivers high-quality, responsive customer service to internal and external partners
Collaborate with departments, auxiliaries, and external agencies—including Athletics, Housing & Dining Services, the Student Center, and federal entities—to meet utility and service needs
Represent the Utility Services division in cross-departmental planning, capital project coordination, and emergency response activities
Communicate effectively with university leadership regarding utility system performance, risks, and strategic opportunities
Requirements:
Bachelor’s degree
8+ years of progressive leadership experience
Demonstrated experience in business or program fiscal responsibility
Five years of experience managing, operating, or maintaining boiler and chiller systems OR Five years of experience managing, operating, or maintaining domestic water, sanitary sewer, or stormwater utility systems
Nice to have:
Bachelor’s degree mechanical or civil engineering
Leadership of a work unit in a municipal or institutional environment
Experience with production and distribution of steam, hot water, or chilled water in a district setting and/or domestic water, sanitary sewer, or stormwater systems in a municipal or institutional setting
Demonstrated experience in business or program fiscal responsibility in excess of $1 million annually
Demonstrated experience with strategic planning of an infrastructure asset portfolio, capital improvement planning and projects
Familiarity with relevant industry standards for domestic water, sanitary sewer, stormwater, or thermal utilities
Experience with utility metering, billing, and regulatory compliance
Experience using work management software (e.g. Assetworks, Maximo, Archibus)
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