Utility Collections Specialist Job at Robert Half (Spanaway)

Collections Specialist

We are seeking a Collections Specialist for a 1-2 month contract assignment base...

Location

United States , Dallas

Salary:

20.00 - 23.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Perform soft collections outreach via phone and email to follow up on outstanding invoices
Maintain and update Excel tracking spreadsheets for AR aging and collection activity
Utilize Outlook for consistent communication with clients and internal teams
Verify invoice receipt, confirm payment timelines, and document customer responses
Partner with internal teams (project managers, accounting) to resolve billing discrepancies
Follow up on delinquent accounts in a professional, customer-focused manner
Provide regular updates on account statuses and collection progress

Job Responsibility

Perform soft collections outreach via phone and email to follow up on outstanding invoices
Maintain and update Excel tracking spreadsheets for AR aging and collection activity
Utilize Outlook for consistent communication with clients and internal teams
Verify invoice receipt, confirm payment timelines, and document customer responses
Partner with internal teams (project managers, accounting) to resolve billing discrepancies
Follow up on delinquent accounts in a professional, customer-focused manner
Provide regular updates on account statuses and collection progress

Collections Specialist

Sprout Social is looking to hire a Collections Specialist to the Finance team.

Location

United States

Salary:

52000.00 - 65000.00 USD / Year

Sprout Social

Expiration Date

Until further notice

Requirements

2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies
2+ years experience in a customer service or operational role, using several different software systems in tandem
Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment
Experience with Salesforce
Solid account reconciliation skills

Job Responsibility

Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions
Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution
Escalate complex collection or billing issues to Collections Management as needed
Complete vendor setup forms and manage onboarding in customer billing portals
Support daily cash application and investigate, resolve, or escalate discrepancies
Maintain accurate records and reporting on collections activity, account status, and cash applications
Provide regular updates on collections performance, risks, and account health
Follow established Collections team processes and ensure compliance with audit and internal standards

What we offer

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match)
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line

Fulltime

Collections Specialist

Collections Specialist – Late-Stage Recoveries... Salary: $95,000 (OTE) + super....

Location

Australia , Sydney

Salary:

80000.00 - 95000.00 AUD / Year

Randstad

Expiration Date

July 02, 2026

Requirements

1+ years of demonstrated high performance in a financial services collections role (secured or unsecured)
Previous experience in late-stage collections, skip tracing, and proficiency in the Microsoft Office Suite
Experience with Salesforce or litigation is highly regarded
Outstanding communication skills with the ability to handle a fast-paced, dynamic environment and negotiate through objections
A positive, team-oriented attitude with the resilience and persistence required for recovery work
Strong analytical skills and the ability to solve practical problems based on varied instructions

Job Responsibility

Managing a high volume of inbound and outbound calls to maintain high answer rates
Taking full accountability for a late-stage recoveries portfolio
Utilizing skip tracing techniques to obtain new intelligence and drive successful contact
Building rapport with customers to identify reasons for arrears and negotiating payment arrangements or settlements
Liaising with third parties, including field agents and solicitors
Assessing and responding to financial hardship applications
Ensuring strict adherence to legislative guidelines, including ASIC, ACCC, and the Privacy Act

What we offer

Hybrid Work Model: Option to work from home one day per week
Prime Location: Great CBD office location
Culture: Regular team-building events and ongoing health and well-being initiatives
Environment: A fully stocked kitchen with snacks and drinks

Fulltime

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Collections Specialist

Our client is seeking a driven and detail-oriented Collections Specialist to joi...

Location

United States , Princeton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in collections, credit and collections, or a closely related accounts receivable function
Background in commercial collections, with the ability to manage customer accounts in a fast-paced, metric-driven environment
Strong Excel skills, including sorting, filtering, formulas, and pivot tables for reporting and analysis
Demonstrated ability to assess account issues, identify root causes, and take timely corrective action
Excellent written and verbal communication skills with a detail-focused approach to customer and internal interactions
Strong attention to detail and the ability to organize competing priorities while meeting deadlines
Analytical mindset with sound critical-thinking skills and a proactive, solution-oriented work style

Job Responsibility

Consistently achieve monthly collection goals while maintaining results within established targets
Manage assigned customer portfolio, including reconciliation of receivables, open balances, credits, and payments
Identify and escalate collection issues in a timely manner
Utilize data-driven collection strategies to reduce DSO and improve receivables performance
Build strong relationships with customers and internal teams to resolve billing issues and outstanding balances
Prepare detail oriented collection correspondence with accurate, data-supported insights
Maintain detailed account documentation and activity records
Analyze payment and billing trends to identify process improvement opportunities
Support departmental initiatives and additional responsibilities as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Senior Collections Specialist

Beacon Hill is partnering with a well-established, international law firm to ide...

Location

New York

Salary:

30.00 - 40.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Minimum 5 years of collections experience within a law firm environment
Hands-on experience with Aderant
Strong understanding of law firm billing and collections workflows
Ability to manage a high volume of accounts with professionalism and attention to detail
Strong written and verbal communication skills
Highly organized, self-directed, and comfortable working in a fully remote environment

Job Responsibility

Manage the full lifecycle of client collections for U.S.-based matters, with a primary focus on the Northeast and Mid-Atlantic regions
Partner closely with billing teams and internal stakeholders to resolve outstanding balances efficiently and professionally
Review, monitor, and analyze aged receivables
take appropriate follow‑up action to ensure timely payment
Communicate directly with internal partners and external clients regarding payment status, invoice issues, and resolution strategies
Utilize the firm’s financial systems to track collections activity and maintain accurate documentation
Support ongoing improvements to collections processes as the team continues to evolve

Collections Specialist

At OneMain, Collections Specialists are committed to working with our customers ...

Location

United States , West Valley City

Salary:

Not provided

OneMain Financial

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Proficiency in utilizing multiple tools/systems simultaneously
Skilled at achieving and exceeding goals

Job Responsibility

Assist customers with all financial servicing needs through both inbound and outbound contact
Determine how customers can best utilize company products and services
Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets
Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA and state regulations
Maintain and note all appropriate information and documentation on customer and account status
Collaborate both in person and virtually, using available technology to connect with other internal teams

What we offer

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance
Paid holidays (7 days per year, based on start date)

Fulltime

Collections Specialist

We are looking for a highly motivated Collections Specialist to join a team in W...

Location

United States , Wilmington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in collections and customer service roles
Proficiency in Microsoft Excel for data management and reporting tasks
Strong knowledge of billing functions and collection processes
Familiarity with credit-related procedures and policies
Excellent communication skills, both verbal and written, for effective customer interaction
Experience working in a high-volume call center environment
Ability to handle sensitive customer information responsibly
Detail-oriented with strong problem-solving abilities

Job Responsibility

Manage and execute collection processes to recover outstanding debts efficiently
Maintain accurate records of billing activities and payment statuses
Communicate effectively with customers to resolve account discrepancies and payment concerns
Utilize Microsoft Excel to analyze data, track collections, and prepare reports
Collaborate with internal teams to address customer inquiries and provide solutions
Ensure compliance with company policies and regulatory requirements during collection activities
Handle high volumes of customer calls professionally and courteously
Proactively identify and implement process improvements to enhance collections efficiency
Monitor and report on credit-related issues impacting collections
Build and maintain positive relationships with customers to foster long-term satisfaction

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Collections Specialist

We are looking for a detail-oriented Collections Specialist to join our team in ...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in collections, including commercial and consumer accounts
Familiarity with customer portals and the ability to adapt to unique system requirements
Strong skills in cash posting and accounts receivable processes
Excellent communication and customer interaction abilities
Knowledge of sales and use tax regulations, including uploading certificates into systems such as Vertex
Ability to manage high transactional volumes and meet deadlines consistently
Self-motivated and capable of working independently while following directions
Previous experience with financial systems or FC AR processes is a plus

Job Responsibility

Manage the full accounts receivable cycle, including invoice creation, collections, and dispute resolution
Navigate and utilize multiple customer portals effectively to track payments and resolve issues
Process cash postings accurately and in a timely manner to ensure proper account reconciliation
Communicate with customers professionally to address payment inquiries and resolve disputes
Collaborate with the tax manager to upload and clear sales and use taxes in the Vertex system
Handle high transaction volumes of 1,500-2,000 invoices monthly with precision and efficiency
Ensure compliance with tax certificate requirements across various states
Work independently while taking direction and showing initiative in handling external collections
Build and maintain positive relationships with customers to support successful collections efforts

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

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Utility Collections Specialist

Job Description

Job Responsibility

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