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We are looking for a detail-focused Utility Clerk to support utility billing, customer account administration, and daily financial recordkeeping for a public service environment. This contract position is well suited for someone who combines strong bookkeeping skills with a service-focused approach when assisting residents, businesses, and internal departments. The role will handle billing activity, payment processing, reconciliations, and account research while maintaining accurate records and upholding high standards.
Job Responsibility
Produce recurring utility invoices for residential, commercial, and industrial accounts and verify billing information before distribution
Review meter and usage data, identify irregularities, and investigate account differences to help ensure accurate charges
Update customer profiles by processing new service requests, stop service notices, transfers, and other account maintenance changes
Accept and record payments received through in-person, check, cash, electronic, and online channels, then reconcile transactions accurately
Respond to customer questions and concerns, research billing issues, and complete approved adjustments or corrections when needed
Prepare past-due notices, support collection follow-up activities, and apply utility policies consistently when managing delinquent accounts
Coordinate service-related requests such as connections, disconnections, reconnections, and meter service activity with the appropriate teams
Reconcile daily receipts, prepare deposits, post applicable transactions to the general ledger, including airport receipts, and maintain supporting documentation
Generate billing, collections, and account reports, assist with audit requests, and complete clerical tasks such as filing, correspondence, record retention, and data entry
Requirements
High school diploma or equivalent is required
At least two years of experience in customer service, billing, bookkeeping, accounting support, administrative work, or a related field is preferred
Familiarity with utility billing applications or municipal accounting systems is preferred
Working knowledge of bookkeeping principles, including accounts receivable and cash reconciliation, is strongly desired
Ability to communicate professionally with the public, coworkers, and elected officials while maintaining a courteous and service-oriented approach
Strong attention to detail and the ability to manage confidential records, follow policies, and maintain accurate financial and customer data
Proficiency with standard office technology and financial software
experience with Caselle, accounts payable, accounts receivable, payroll, or utility billing processes is a plus