Utility Billing Lead

The Utility Billing Lead is responsible for accurately generating and managing customer invoices, tracking accounts receivable, ensuring timely payments, and resolving billing discrepancies by verifying the status of customer accounts, electric rates, and customer meter readings while adhering to current statutes, regulations, utility tariffs, and company policies. The Utility Billing Lead provides training and supports the department’s less experienced Utility Billing Specialists with tasks related to payment processing, resolving billing inquiries, and maintaining up-to-date records of financial transactions. This position handles more complex, detailed matters and customer inquiries and is a backup to the Manager of Regulatory Affairs as needed. This role requires strong attention to detail and proficiency in billing software to maintain accurate financial records.