Utility Billing Clerk

• Generate and distribute utility bills using Tyler ERP software based on meter readings and service data
• Process payments, post transactions, and reconcile daily receipts within the ERP system
• Maintain customer account information, including setting up new accounts, updating contact details, and processing service changes
• Respond to customer inquiries regarding bills, payments, and account activity in a prompt and courteous manner
• Research and resolve billing discrepancies and assist with collections while maintaining confidentiality
• Prepare routine and ad hoc reports from Tyler ERP for management or external auditors
• Coordinate with field staff to verify meter readings and service changes
• Ensure all billing procedures comply with organizational policies and regulatory standards
• Assist in month-end closings and other accounting support tasks as needed

• Previous experience in utility billing or accounts receivable preferred
• Knowledge of Tyler ERP or similar utility billing software required
• Strong attention to detail and accuracy in data entry and reconciliation
• Excellent written and verbal communication skills
• Familiarity with basic accounting principles
• Ability to multitask and prioritize in a fast-paced environment
• High school diploma or equivalent
• additional coursework in accounting or business administration a plus

Additional coursework in accounting or business administration

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training