Utilities Service Manager Jobs

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Regional Product Service Manager

The Regional Product Service Manager (RPSM) is responsible for ensuring service ...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
Provide service requirements into product development stages/phases
Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
Utilize in-depth understanding of customer business and complex requirements to develop business case
Lead complex cross functional activities that drive continuous growth of the business
Provide solution to fill gap between NPI/NSI strategy and the geo requirements
Provide mentoring and guidance to peers and lower-level employees
Multi country responsibility / a large country with multiple sub geos

Job Responsibility

Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
Represent Regional Delivery
Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
Lead team of regional based delivery representatives
Prepare HPE Operations delivery teams to support product and services launches
Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
Establish alignment among HPE support delivery operation and enablement teams
Implement and monitor service delivery readiness activities
Define tracking and reporting requirement of readiness progress, resource status

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Access to broad portfolio of HPE technologies
Global network of partners and customers

Fulltime

New

Director Utilization Management

The Director of Utilization Management is a strategic clinical operations leader...

Location

United States , New York

Salary:

154600.00 - 236555.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

Bachelor’s degree in healthcare, business, or a related field from an accredited institution or equivalent work experience
Progressive leadership experience in healthcare management including work experience in a mid-senior management role
Work experience and deep familiarity of health plans such as Medicare, Medicaid and/or Managed Long-Term Care Plan (MLTCP)
Demonstrated understanding of UM regulatory requirements, clinical review process, and managed care operations
Work experience interpreting and operationalizing regulatory updates and guidance from DOH and CMS
Work experience demonstrating written and verbal communication skills with the ability to influence and collaborate across all levels and functions
Demonstrated success driving high performance and quality outcomes in a fast-paced, regulated environment

Job Responsibility

Provide strategic direction and leadership to UM leaders and teams executing department functions including prior authorizations, concurrent reviews, and service requests
Develop strong operational and leadership capabilities within the organization through performance improvement, career development, and coaching
Develop and implement policies and procedures that align with industry standards, payer guidelines, and regulatory requirements
Deliver on Healthfirst’s Mission by ensuring optimum quality of member care in a cost-effective manner
Ensure UM operations meet regulatory requirements set forth by CMS, New York State Department of Health (DOH), and other oversight entities
Develop and monitor appropriate metrics to maintain and improve department performance
Collect, analyze, and report on utilization trends, patterns, and impacts to identify areas for improvement
Lead initiatives to improve efficiency, cost-effectiveness, and quality in the UM program, sometimes through the implementation of new technology
Serve as the operational subject matter expert on business development efforts related to UM programs, including the launch of new products or regulatory initiatives
Collaborate closely with other Operations leaders including but not limited to Care Management, Clinical Eligibility, Behavioral Health, and Appeals and Grievances teams to align utilization decisions

What we offer

medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions

Fulltime

Service Segment Manager

Responsible for the overall management of a service segment of significant scope...

Location

Vietnam , Hanoi City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically, 8+ years to establish proven track record in Service Business Management
Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
Medium to high knowledge of IT and services industry
In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market
Problem detection and analysis of root cause
Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames
Demonstrated skills in planning and financial analysis
Medium level of planning, project management and change management skills
Good presentation skills
Ability to influence different functions, geographies, and the ability to build strong consensus

Job Responsibility

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution core teams and provides service requirements into product development stages/phases
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
Responsible for revenue and margin contribution for a set of (more than one) solutions or services
Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value
Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business
Provides mentoring and guidance to peers and lower-level employees

What we offer

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Fulltime

Supervisor, Utilization Management

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Illinois

Salary:

43888.00 - 93574.00 USD / Year

CVS Health

Expiration Date

January 31, 2026

Requirements

Bachelor's degree in healthcare administration, nursing, or a related field
Minimum of 3 years of experience in utilization management, healthcare operations, or a similar role, with demonstrated leadership experience
Strong understanding of utilization management principles, healthcare regulations, and industry standards
Desire to lead and motivate a team
Excellent analytical, problem-solving, and decision-making skills
A flexible, positive attitude even within a rapidly changing environment
Ability to build and maintain positive relationships across all organizational levels
Strong communication and interpersonal skills, with the ability to collaborate effectively across multidisciplinary teams
A high level of integrity and alignment with our mission to provide high quality patient care
Proficiency in utilization management software systems and Microsoft Office applications

Job Responsibility

Directly supervises a team of 3-10 Utilization Management Care Coordinators, providing daily direction and communication to ensure efficient and effective utilization of healthcare resources while maintaining compliance with regulatory standards and organizational policies
Ensures all coordinators have the appropriate training, tools, and resources to perform their roles and identifies appropriate solutions when gaps arise
Meets productivity and quality expectations through the daily direction and delegation of work to coordinators
Monitors productivity reports, MD queues, escalations inbox, Slack, and operational trackers on a daily basis. Adjusts staff assignments to ensure work is appropriately prioritized
Responds to emails, questions, errors, and concerns posed by care teams and external partners in a manner that is timely, professional, and generates trust
Provides support to UM physician reviewers as needed for questions or escalated issues
Creates and maintains a positive work environment by routinely recognizing, engaging, and advocating for their team of coordinators
Delivers performance reviews, feedback, and coaching as needed to their team
Actively contributes to workflow development and process improvement in support of departmental standards and strategic directives
Continually evaluates processes and procedures. Responsible for suggesting methods to improve daily operations, efficiency, and service to both internal and external partners

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Utilization Management Physician Reviewer

Full-time role responsible for provisioning accurate and timely coverage determi...

Location

United States , Remote

Salary:

174070.00 - 374920.00 USD / Year

CVS Health

Expiration Date

August 21, 2026

Requirements

At least one year experience providing Utilization Management services to a Medicare and/or Medicaid line of business
Excellent verbal and written communication skills
A current, clinical, unrestricted license to practice medicine in the United States
Graduate of an accredited medical school with M.D. or D.O. Degree
3-5 years of clinical practice in a primary care setting
Deep understanding of managed care, risk arrangements, capitation, peer review, performance profiling, outcome management, care coordination, and pharmacy management
Strong record of continuing education activities
Demonstrated understanding of culturally responsive care
Proven organizational and detail-orientation skills
US work authorization

Job Responsibility

Review service requests and document the rationale for the decision
Use evidence-based criteria and clinical reasoning to make UM determinations
Work collaboratively with the Oak Street Health Transitional Care and PCP care teams
Maintain knowledge of current CMS and MCG evidence-based guidelines
Maintain compliance with legal, regulatory and accreditation requirements
Participate in initiatives to achieve and improve UM imperatives
Assist in formal responses to health plan regarding UM process
Adhere to regulatory and accreditation requirements of payor partners
Participate in rounding and patient panel management discussions
Fulfill on-call requirement

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

Customer Service Manager

Entry level management position that is responsible for leading and assisting wi...

Location

China , Changsha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Understands employee positions well enough to perform duties in employees' absence
Supports daily Front Desk shift operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Observes staffing levels to ensure that guest service, operational needs and financial objectives are met
Supports training of staff on adherence to all credit policies and procedures
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations
Complies with loss prevention policies and procedures

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Supporting management of Front Desk team including Bell/Door Staff, Switchboard and Guest Services/Front Desk
Supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Supporting implementation of customer recognition/service programs
Supporting handling of human resource activities
Performing all duties at the Front Desk as necessary

Fulltime

New

Manager, Professional Services

The Professional Services Manager will lead the project management team responsi...

Location

Canada

Salary:

122700.00 - 132000.00 CAD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Undergraduate degree or equivalent work experience (preferred)
Demonstrated management experience in an enterprise software environment (preferably SaaS)
Demonstrated ability and experience in customer-facing positions (professional services, consulting, management)
Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management
Strong operational management, project management, consulting, and process improvement skills
Experience with change management principles and resilience to adapt with pivots in strategies and goals
Experience in the planning and implementation of PointClickCare and/or EHR equivalent software
strong preference for experience in Healthcare (preferably LTPAC)
Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development including but not limited to RFI, RFQ and RFPs
Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations

Job Responsibility

Lead the team, ensuring successful delivery of all services engagements with high degree of quality and customer satisfaction
Work with the team in managing project risk and client escalation, enforcing implementation of best practices and driving successful delivery of solutions
Collaborate with customer care and other internal stakeholder teams to develop strong customer and partner relationships
Identify, and execute business growth strategies, develop hiring plans and develop supporting practices to drive project success
Support and guide direct reports in personal and career development by providing regular feedback, coaching and guidance and encouraging direct reports to take ownership of their personal career path
Utilize, establish, and enhance existing Project Management and Service Delivery processes, in conjunction with the PS methodology - influence and provide continuous improvement - bring best practice and personal experience and expertise to improve, deploy, and increase quality of PS delivered services
Hire, lead and mentor staff by setting performance expectations, monitoring performance and fostering employee engagement
Establish and align team to individual goals and corporate business objectives to drive success in the role and to support organizational performance
Monitor and audit project work and customer experience to ensure the quality, efficiency and customer satisfaction is delivered at the highest standard
Monitor and manage department and individual KPI’s, including revenue, project portfolio health and billable utilization of the team

What we offer

bonus
equity
benefits

Fulltime

Utilities Service Manager

Vital Energi Utilities Limited

Location:
United Kingdom, Blackburn

Category:
Energy

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 13, 2025

Expiration:
February 27, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Utilities Service Manager

Managed Services Manager

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Utilities Service Manager

Vital Energi Utilities Limited

Location:United Kingdom, Blackburn

Category:Energy

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 13, 2025

Expiration:February 27, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Utilities Service Manager

Managed Services Manager

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Director Utilization Management

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Location:
United Kingdom, Blackburn

Category:
Energy

Contract Type:
Not provided

Job Posted:
December 13, 2025

Expiration:
February 27, 2026