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Ensuring smooth operation of events, such as concerts, sporting events, and other public gatherings. Greeting and assisting guests, checking tickets and maintaining safe and enjoyable environment.
Job Responsibility:
Enthusiastically greet guests and provide event and arena information
Escort guests to their sections/seats, frequently when the arena bowl is dark
Enforce facility policies (i.e., no smoking, no re-entry) by monitoring stairs and sections
Proactively approach guests that may have a question, difficulty, or complaint
Creatively resolve guests' troubles up to the level where intervention by a supervisor is required
Identify and respond to emergencies, involving Security or Supervisors as appropriate
Remain calm and direct guests to the designated area of safety in the event of an emergency
Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management
Other duties and unexpected needs as assigned by management
Requirements:
Must be 18 years of age or older
High School degree or equivalent is required
Strong customer service skills
Experience in handling conflict in a friendly and effective manner
Ability to read and understand English
Effective communication skills
Ability to follow directions and effectively perform the work