This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Usher is responsible for properly greeting and checking guests' tickets as they enter the seating and other areas of the facility. The Usher directs guests to their seats and to other services around the facility; including restrooms, concessions, first-aid, and other event-specific locations as directed by the Usher Supervisor and House Manager. This is a part-time, event-based, hourly position and assigned shifts may include days, nights, weekdays, weekends, and holidays.
Job Responsibility:
Greet and interact with all guests in a welcoming and friendly manner
Direct guests to their ticketed seats or to the appropriate seating section
Ensure that only guests with the proper ticket are sitting in assigned section
Answer guest questions with regard to event and facility, e.g., location of section, restrooms, concession stand, first-aid, etc.
Handle complaints, disturbances, or related problems with guests
Forward complaint to supervisor or House Manager as applicable
Ensure guests are following all venue and event policies and code of conduct requirements
Keep aisles, concourses, and stairs clear of guests while event is in progress
Monitor assigned area(s) for spills or situation requiring staff attention and report accordingly
Perform other related duties as assigned by supervisor
Requirements:
Excellent interpersonal and communication skills
Must be personable and pro-active in providing assistance to all guests with the highest level of customer service
Must be able to work flexible hours including nights, weekends and holidays
Must be able to work in a team environment, interacting with multiple departments
Understand written and spoken English
Must be able to communicate in a clear manner with guests and teammates
Must be able to see and read small sized text on tickets (paper and electronic)
Able to stand for extended periods of time
Able to navigate a variety of floor surfaces and areas, including walking up and down stairs