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Position is required to assist patrons with their customer service needs while attending a public or private event.
Job Responsibility:
Assist patrons with seating or other information as needed
Maintain position on post, viewing area of responsibility
Oversee assigned area for spills or situations requiring staff attention
Operate handicap lift with wheelchair containing patron (if applicable)
Receive and act on complaints from patrons according to established policies and procedures
All other duties as assigned
Performs other related duties as assigned by Manager/Supervisor
Requirements:
High School Diploma or GED preferred
One-year prior experience in a customer service position preferred
Must be able to communicate clearly, have a friendly disposition, and a smile
Candidates must be able to stay calm in the stressful and fast-paced environment of an arena
Experience in handling conflict in a friendly and effective manner is preferred
Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs
Ability to verbally communicate in a clear manner with guests, teammates, and building staff
Ability to work in a variety of environments, including but not limited to heights, elevators, darkened arena, around crowds, loud noise, and flashing lights