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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Responsibility:
Fills out various forms for scheduling purposes
Assess area for cleanliness prior to event/clean up and messes prior to doors
Helps in maintaining a clear walk way for patrons
Efficiently and courteously distributes information & provides guidance concerning seating and events
Escort guest to their sections/seats, frequently when the venue is dark
Distribute information concerning coming attractions
Proactively approach guests that may have a question, difficulty, or complaint
Monitors events and event spaces to watch for potential issues and to ensure the safety of all guests
Notifies operations staff for assistance when the need arises
Enthusiastically greet in a friendly positive manner with the public and all levels of management and fellow employees
Light cleaning of trash and chair removal duties after some events
Work independently or within groups
Able to judge and assess situations for immediate appropriate response including alerting staff or emergency personnel
Dress according to Dow Event Center/Jolt Credit Union Event Park Dress Code Policy
Know & enforce Dow Event Center/Jolt Credit Union Event Park Policies and Procedures
Ability to complete an incident form if needed
Availability to work a minimum of 2 day/events per month
Other duties may be assigned
Requirements:
High school diploma or G.E.D.
6 months experience in customer service related field
Valid driver’s license required
Ability to work with minimal supervision
Strong customer services skills
Good written, verbal and interpersonal skills required: ability to interact with all levels of staff including management
Ability to work irregular hours including, nights, weekends and holidays
Professional presentation, appearance and work ethic
Some computer experience
Ability to stand and walk for long periods of time, including up and down stairs
Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs
Ability to lift and carry up to 10 pounds
Ability to work in a variety of environments, including but not limited to heights, darkened arena, around crowds, loud noise, and flashing lights