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Usher/Ticket-Takers are responsible for providing excellent guest service for Nassau Veterans Memorial Coliseum events. Incumbent should be a self-starter that is able to operate under minimal supervision to accomplish work tasks such as: assist patrons at sports and entertainment events by performing duties, such as greeting guests, collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. This is a part-time, event-based, union and hourly position.
Job Responsibility:
Greet guests as they enter the Nassau Veterans Memorial Colisuem with a smile
Responsible for scanning tickets and ensuring all guests have a proper ticket/credential
Provide guests with friendly and accurate directions
Check tickets for guests attempting to access their section and assist them in locating their seat
Responsible for maintaining a fun, friendly, and safe environment in assigned sections
Respond to guest complaints, questions, information requests and comments
Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure
Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees
Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors
Ability to memorize, recollect, retrieve, and recite relevant information
Follow all operating policies and procedures at all times
Maintain company confidentiality
Other duties as assigned
Requirements:
High school diploma or equivalent
At least 18 years of age
One (1) year prior customer service experience, preferably in a sports/entertainment venue environment
Reliable, punctual, and regular in attendance with good communication skills
Must have reliable transportation to and from the Nassau Coliseum for scheduled shifts
Must have the ability to read, write and understand English in a working environment
Friendly, outgoing personality
Ability to take direction well and work well with others
Must maintain a neat, well-groomed appearance that conveys professionalism at all times
Must be available to work at least 70% of events per month
including all events on Fridays, Saturdays, Sundays and Holidays