User Support Specialist

• Monitoring service desk for incidents and requests
• Supporting local and remote users
• Supporting small and large format printing
• Escalating issues to vendors and partners when necessary
• Documenting processes and procedures
• Supporting basic applications such as Microsoft Office, Teams and others
• Maintaining service desk records, document service calls
• Providing technology support for PC hardware, Windows operating systems and software
• Deploying PC hardware and peripherals
• Participating in on-call rotation
• Maintaining hardware and software inventories
• Coordinating with other members of the Technology Services team
• Participating in Technology Services projects when necessary
• Educating end users when required
• Participating in continuing education
• Providing status reports

• Associates degree in Information Technology preferred, or equivalent experience
• A minimum of 3 years of experience
• Excellent organizational skills
• Strong attention to detail
• Positive attitude
• ITIL certification a plus

ITIL certification a plus

• Training, Mentorship, and Leadership Development Programs
• A team atmosphere dedicated to open communication and collaboration
• Flexible Hours
• Embed yourself in the community by participating in numerous outside activities that GRAEF endorses and supports
• Exciting downtown office location, with free amenities, including onsite fitness center, pickleball courts, and more
• Free covered parking
• Parental Leave
• Paid Time Off
• Medical/Dental/Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Plans
• Retirement Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Casual Dress