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The User Support II will troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. User Support focuses primarily on ticket resolution, improving service delivery, and increasing end-user satisfaction.
Job Responsibility:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Install, modify, and repair computer hardware and software
Diagnose technical problems with networks, applications, and cloud systems
Clearly, communicate the problem solving/support process with end users via a ticketing system
Delegate and engage the appropriate resources to ensure issue resolution.
Requirements:
Excellent written and oral communication skills
comfortable presenting ideas and concepts
Ability to work independently and pro-actively
Excellent project management skills
Must be detail oriented and able to multi-task
Capable of thinking tactically and strategically
Strong ‘doer’ mentality
ability to drive ideas from concept to completion
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
Elementary English proficiency communication skills necessary
High school Diploma or GED
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Nice to have:
Passion for enriching the lives of others through the resolution of end-user issues
Customer-centric view on delivering service and support
Experience as a help desk technician or customer support role
A tech-savvy individual with a passion for life-long learning
Clear communication skills
Calm demeanor in times of high workload.
What we offer:
Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees.
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