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User Support Analyst

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Bryan Cave Leighton Paisner LLP

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

At BCLP, we’ve built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we’re building change within our sector and beyond. It starts with our people, which is why we need a User Support Analyst to join our team and facilitate the flow of information at the desktop by providing technical computer support to the Firm in a timely and responsive manner. This position uses an understanding of the Firm’s processes to assist in transitioning new technologies to production.

Job Responsibility:

  • Resolves technical hardware problems on all desktop and laptop computer systems
  • Provides second level support on Firm approved applications and operating systems
  • Manages support calls through Incident Management System
  • Participates in firmwide projects
  • Installs, configures and supports network printers
  • Maintains hardware inventory
  • Maintains responsibility for local office equipment refresh
  • Maintains and orders computer supplies
  • Performs IT equipment moves, adds or changes
  • Completes assigned or promised tasks on or ahead of schedule
  • Provides clear and concise communication and follow-through on customer requests
  • Utilizes appropriate Firm-standardized technology to address customer requirements in a timely and productive fashion
  • Takes initiative to overcome obstacles when necessary to complete assignments
  • Develops appropriate measures and feedback to track continuous improvement objectives
  • Performs video/audio conference support
  • Performs other duties as assigned

Requirements:

  • Bachelors degree, two (2) year technical degree or three (3) years experience in the technology field
  • Prior law firm experience preferred
  • Previous training experience a plus
  • Ability to deal professionally and communicate clearly and concisely, both verbally and in writing, with internal and external customers on all levels
  • Intermediate to expert level experience with the following technologies or platforms: Windows and MacOS
  • VOIP Telephony
  • Video conferencing systems such as ZOOM and Teams
  • MS Office Suite – Word, Excel, Outlook, and PowerPoint
  • iOS and Android
  • Understanding or ability to learn the following platforms: iManage Document Management System
  • Enterprise MDM Solutions
  • Relationship management systems – web, mobile, and windows client
  • Intapp Time
  • Intapp Wallbuilder
  • Workshare
  • Remote assistance technology
  • Network Printers, copiers, and various models of end user home printers

Nice to have:

  • Prior law firm experience preferred
  • Previous training experience a plus

Additional Information:

Job Posted:
March 05, 2026

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