User Support Advisor Job at OGL Software Ltd (Stourport on Severn)

Research Integrity Support Officer

CSIRO’s Research Ethics & Integrity Office is seeking a Research Integrity Suppo...

Location

Australia , Brisbane; Melbourne; Canberra

Salary:

100000.00 - 113000.00 AUD / Year

CSIRO

Expiration Date

May 03, 2026

Requirements

Demonstrated experience providing user support for information or records management systems supporting organisational processes and compliance
High-level administrative capability, including coordination of communications, records, scheduling, meetings and training
Ability to interpret policies/procedures and provide clear, consistent advice
Strong written and verbal communication skills, including confidence delivering training
Proven ability to prioritise, work with ambiguity, meet deadlines, and adapt to change
Strong problem-solving skills, ability to learn new systems, and manage competing priorities
Collaborative working style and ability to build effective relationships with diverse stakeholders
High proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint and Outlook

Job Responsibility

Provide high-quality support to users of the ePublish system, including troubleshooting, resolving user/system errors, and liaising with internal and external technical support providers
Maintain and deliver user training, update system documentation, and support system development and reporting
Provide administrative support to research integrity processes (including monitoring key communication channels, coordinating Research Integrity Advisor appointments/renewals/retirements, records management, and supporting meetings and training)
Assist with data collection and preparation of reports to meet research integrity and broader organisational compliance requirements
Support development of communication and resources that promote good research practice across CSIRO (e.g., resources/newsletters/website content and staff communications)
Contribute to process documentation to enable consistent, effective service delivery and support future development of the next generation ePublish system

What we offer

15.4% superannuation
Flexible work arrangements
Range of leave entitlements
Career development opportunities

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Senior IT Operations Manager

We're looking for a Senior IT Operations Manager to take full ownership of our i...

Location

United States , NYC

Salary:

177000.00 - 216000.00 USD / Year

Savvy Wealth

Expiration Date

Until further notice

Requirements

4+ years of hands-on IT support experience with user onboarding/offboarding and device management
Experience with Google Workspace administration and MDM solutions (Rippling preferred)
Strong customer service skills with ability to support both internal teams and external advisors
Proven track record of building and documenting IT processes and procedures
Understanding of security best practices, access controls, and compliance requirements
Excellent communication skills and ability to work independently in a fast-paced environment
Strong writing skills – Savvy is a written culture
Track record of leveraging AI to scale the IT function across areas like help desk support, documentation, and SaaS management

Job Responsibility

Handle onboarding and offboarding for both internal team members and our advisor, including platform setup and SaaS account provisioning
Manage laptop inventory, fulfillment, tracking, and coordinate repairs and warranty claims
Provide technical support to NYC office, remote employees, and our financial advisors
Maintain office networking, conference room A/V
Build and document repeatable IT processes and policies to support company scaling
Support advisors through complex IT transitions including email and domain migrations
Manage relationships and contracts with IT vendors
Coordinate SOC 2 audits and compliance work
Handle day-to-day office coordination including visitor management and vendor support
Travel occasionally to support large advisor group onboardings

What we offer

Competitive salary and equity package
Unlimited PTO + paid company holidays
Access to holistic medical, dental, and vision plans
Company 401(k), Commuter, and HSA/FSA plans
NYC office in the heart of Manhattan
Lunch and snacks provided in the office
Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)

Fulltime

New

Technical Account Manager

As a Technical Account Manager (TAM), you will work cross-functionally to suppor...

Location

United States , Tempe

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

5+ years of experience in enterprise-level client-facing work
Strong product sense and energized by the challenge of solving difficult user-related problems
Strong written and verbal communication skills with the ability to communicate with various levels of expertise
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and the ability to explain API concepts to Dialpad's largest and most technical customers
Familiarity with SQL and comfort in building basic queries and modifying more complex ones
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization
Ability to work with minimal guidance or supervision in a time-critical environment

Job Responsibility

Provide a gold-standard experience for the key stakeholders of your assigned accounts
Work with the wider Operations team to provide the current state, resources, and knowledge to enable a gold-standard experience across teams that interact directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long-term user relationships that grow loyalty to Dialpad and Dialpad products
Work cross-functionally, both internally and within your users' organizations, to provide and implement operational solutions as needed for various audiences
Contribute to enhancing support offerings and developing user-facing content
Act as a trusted advisor, ensuring alignment with customer priorities and Dialpad's objectives
Maintain strategic relationships across client business units to drive service excellence
Serve as a subject matter expert in Dialpad solutions deployed at client sites
Facilitate the resolution of critical issues and escalations
Work closely with Account Management and other user-facing teams as part of a larger effort to support Dialpad users

What we offer

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program
Inclusive office environment
Recognized as a Great Place to Work

Fulltime

Technical Account Manager

As a Technical Account Manager (TAM), you will work cross-functionally to suppor...

Location

Canada , Kitchener

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

5+ years of experience in enterprise-level client-facing work
Strong product sense and energized by the challenge of solving difficult user-related problems
Strong written and verbal communication skills with the ability to communicate with various levels of expertise
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and the ability to explain API concepts to Dialpad’s largest and most technical customers
Familiarity with SQL and comfort in building basic queries and modifying more complex ones
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization
Ability to work with minimal guidance or supervision in a time-critical environment

Job Responsibility

Provide a gold-standard experience for the key stakeholders of your assigned accounts
Work with the wider Operations team to provide the current state, resources, and knowledge to enable a gold-standard experience across teams that interact directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long-term user relationships that grow loyalty to Dialpad and Dialpad products
Work cross-functionally, both internally and within your users’ organizations, to provide and implement operational solutions as needed for various audiences
Contribute to enhancing support offerings and developing user-facing content
Act as a trusted advisor, ensuring alignment with customer priorities and Dialpad’s objectives
Maintain strategic relationships across client business units to drive service excellence
Serve as a subject matter expert in Dialpad solutions deployed at client sites
Facilitate the resolution of critical issues and escalations
Work closely with Account Management and other user-facing teams as part of a larger effort to support Dialpad users

What we offer

Competitive benefits and perks
Robust training program
Inclusive office environment
Certified Great Place to Work

System Administrator, CRM

The Salesforce Administrator supports implementation and maintenance of Salesfor...

Location

United States , Spokane

Salary:

31.24 - 39.03 USD / Hour

Gonzaga University

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, or technology-related field
1 year of related experience
Certified Salesforce Administrator
Self-motivation and ability to work independently with limited guidance and supervision
Ability to work collaboratively with Strategy and Solutions team to identify the best solution to meet the needs of the customer
Excellent customer service and communication skills. Ability to communicate with various levels of users to understand to problem.
Able to manage time and priorities effectively, including being able to handle heavy workloads with limited supervision
Willingness to adapt and learn new technologies as determined by Gonzaga University leadership (CRM, ECM, CMS, etc.).
Ability to prepare written proposals, user manuals, and reports.
Knowledge of information security and systems administration.

Job Responsibility

Application Administration: Salesforce configuration changes
User Support: Serves as primary responder to user support tickets
Serves as knowledge source for end users
Partner with other IT CRM resources to manage and maintain all aspects of user access and licenses
Research and develop alternative solutions
identify and document current operation procedures
Data Management: Ensure compliance with University data security standards
Ensures data integrity
Performs data import request from business users
Conducts and monitors daily deduplication process

What we offer

comprehensive total rewards package
competitive benefits package

Fulltime

Senior Java Lead Developer for Finance Risk

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Experience in systems analysis and programming of software applications
Experience in managing and implementing successful projects
Working knowledge of consulting/project management techniques/methods
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Strong core Java skills
Experience with Spring boot/Microservice-style application development
Strong experience with Relational Databases like Oracle, MSSQL
Experience with cloud based architectures on OpenShift or Kubernetes
Experience with Messaging and Caching frameworks such as Kafka and Gemfire/Ignite

Job Responsibility

Responsible for developing and maintaining suite of Finance Desk application as a part of global development team
Production of high-quality software, emphasizing simplicity, maintainability and reuse, using standard development process
Understands business priorities, documents requirements and determines solutions in partnership with other internal teams
Accountable for all phases of development process—analysis, design, construction, testing and implementation
provides user and operational support on applications to business users
Ensures essential procedures are followed and helps to define operating standards and processes
Participating in key business initiatives primarily focused on Market Risk and Position/Inventory Management
Coordinate global testing and schedule application rollouts
Contribute towards improving the Dev Ops CI/CD Pipelines and Strategic Architecture
Work closely with partner technology teams and to collaborate effectively

Fulltime

Financial Systems Manager

We are preparing for significant organizational growth and expanding several fun...

Location

United States , Denver

Salary:

125000.00 - 140000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in financial systems, FP&A technology, or a related discipline
Hands-on expertise with Workday Adaptive Planning (model building, configuration, or reporting strongly preferred)
Comfort working within integrated financial and HR technology ecosystems, including ERP platforms, workforce/payroll systems, and enterprise data warehouses
Strong analytical and problem-solving skills with the ability to translate business needs into scalable technical solutions
Excellent communication and collaboration skills with a focus on enabling teams and building trust

Job Responsibility

Own & Evolve the Adaptive Planning Environment: Lead the configuration, maintenance, and enhancement of Workday Adaptive Planning to support budgeting, forecasting, and enterprise-wide reporting
Manage metadata, hierarchies, structural updates, and version control with a focus on accuracy, consistency, and reliability
Identify opportunities to streamline planning processes, expand modeling capabilities, and improve end-user experience
Strengthen Key Financial Integrations: Partner with internal technology teams to optimize integrations between Adaptive Planning and connected platforms such as Workday Financials, workforce management/payroll systems, and internal data repositories
Ensure smooth, timely data flows and troubleshoot issues in collaboration with Finance, HR, and IT stakeholders
Support system upgrades, conduct testing of new features, and ensure seamless operations across the integrated ecosystem
Empower & Support System Users: Serve as a trusted advisor to FP&A and cross-functional business partners
Support users in building or refining reports and dashboards using Adaptive Planning and related reporting tools like OfficeConnect
Create clear documentation, training materials, and best-practice guidelines
Lead training sessions, assist with onboarding, and respond to ad-hoc reporting and system questions

What we offer

Competitive base salary plus an annual target bonus aligned with experience and job requirements
Comprehensive medical, dental, vision, and life insurance options
HSA/FSA plans and company-paid short- and long-term disability
401(k) plan with employer contribution
Generous paid time off including vacation, sick time, and 14 paid holidays
Paid parental leave (up to 16 weeks)
Tuition assistance and reimbursement for job-related certifications and licenses
Paid volunteer time each year for community service
Commuter benefits, pet insurance, and access to consumer discount programs
Opportunities for continued professional development, leadership training, and career growth

Citrix Virtualization Specialist

Are you a passionate IT professional with deep expertise in virtualization techn...

Location

Romania , Brasov

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

University degree in Computer Science, Engineering, or a related field
Deep knowledge of Citrix Virtual Apps and Desktops and preferably VMware vSphere (ESXi, vCenter)
Preferred certifications: Citrix Certified Professional – Virtualization (CCP-V)
Preferred certifications: VMware Certified Professional - Data Center Virtualization (VCP-DCV)
ITIL 4 Foundation
Several years of hands-on experience in IT infrastructure and service management
Proficiency in managing both Windows and Linux (e.g., RHEL) virtualized OS
Solid understanding of supporting technologies including AD, SQL, networking, endpoint security
Highly collaborative mindset with strong problem-solving abilities
Fluent in English (written and spoken) is mandatory

Job Responsibility

Service Operation and Support: Manage, maintain, and optimize our Citrix Virtual Apps and Desktops environment, built on a VMware vSphere and Nvidia vGPU platform
Application Lifecycle Management: Take full accountability for the VDI platform lifecycle, from managing technology evolutions to overseeing the eventual retirement of components. Ensure all service documentation is up-to-date and manage the service setup in ServiceNow.
Project and Change Management: Support the deployment of new capabilities and use cases, such as providing GPU-accelerated virtual desktops for CAD/CAE applications (e.g., CATIA) and Linux environments. You will be responsible for integration testing.
User Enablement: Act as a technical advisor for key users and support teams
Performance and Security: Monitor and act on application performance and availability

What we offer

Attractive financial package: A competitive salary, meal tickets, and multiple bonuses (for performance, attendance, and holidays)
Health and relaxation: A private medical plan with Regina Maria and access to wellness at Belaqva
Flexibility and comfort: A hybrid work policy and provided transportation in the Brașov area
Continuous development: Mentorship from expert leaders and access to books through a Bookster subscription

Fulltime

User Support Advisor

OGL Software Ltd

Location:
United Kingdom , Stourport on Severn

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 25, 2026

Expiration:
April 30, 2026

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User Support Advisor

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Location:United Kingdom , Stourport on Severn

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 25, 2026

Expiration:April 30, 2026

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April 25, 2026

Expiration:
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