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User Researcher - Public Sector Transformation

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Social Value Portal Ltd

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Location:
United Kingdom , Central London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

64000.00 - 70000.00 GBP / Year
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Job Description:

As a User Researcher, you will play a critical role in understanding user needs and enhancing user experience through effective research.

Job Responsibility:

  • Research Planning: Identify research needs and select appropriate methods for projects. Develop and present comprehensive research plans outlining study goals and methodologies
  • User Engagement: Conduct user research activities, such as preparing discussion guides, creating information-gathering artifacts, and facilitating user research sessions
  • Data Analysis: Analyze findings from diverse research activities, synthesizing insights into actionable recommendations that inform design and strategy
  • Visualization: Use diagramming, journey mapping, and storyboarding to illustrate user experiences, helping stakeholders understand end-to-end service interactions
  • Stakeholder Communication: Present findings and strategic insights to stakeholders clearly and confidently, ensuring recommendations are tailored to the audience's interests and knowledge

Requirements:

  • Proven experience as a User Researcher (UX), preferably in public services or through consultancy roles, where research has informed data-driven business decisions
  • A strong track record of designing and executing effective research plans that meet project objectives
  • Excellent presentation skills, capable of delivering insights and recommendations effectively to diverse audiences
  • Experience collaborating with multidisciplinary teams and stakeholders across various departments and backgrounds
  • Familiarity with the government sector and active SC clearance is highly desirable

Nice to have:

  • Active SC clearance
  • Familiarity with the government sector
What we offer:
  • Car Allowance
  • Bonus
  • Strong Benefits Package

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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