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Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. At Mentimeter, we believe the future of leadership starts with curiosity. As our User Research Director, you will lead the next evolution of how we understand, design for, and empower millions of users worldwide. This is a rare opportunity to build a truly strategic research function that not only studies user behavior but directly shapes how organizations learn, communicate, and make decisions. You will join a product company where the aim is for insights to fuel everything from product bets to long-term strategy, and where your work will help leaders, educators and facilitators around the world listen better, collaborate smarter, and turn passive audiences into active participants. Reporting to the VP Design and as part of the Design Leadership Team, you will shape how Mentimeter turns insight into impact across the entire product experience.
Job Responsibility:
Define and own the user research agenda: Shape a proactive, company-wide view of the questions that matter most and ensure we have the evidence to answer them
Scale ResearchOps: Build the systems, processes, and infrastructure that make user research efficient, repeatable, and continuously compounding. Create frameworks that make insights easy to access, reuse, and activate across teams, ensuring research becomes a shared capability that grows in value over time
Advance mixed-method practice: Establish a mixed-method insights framework that combines behavioral data with qualitative understanding to tell the full story of our users
Embed insight where work happens: Operationalize user journey insights directly within product and design workflows, making them visible where decisions happen
Span product and service: Develop an integrated perspective that connects product experience with service delivery into a single view of the users
Develop the craft and team: Recruit, coach, and grow a strong user research team that operates collaboratively across product, design, engineering, and commercial
Influence at strategic level: Translate insights into clear recommendations that shape priorities, roadmaps, and company bets
Evolve practice through technology: Push the boundaries of user research by integrating emerging technologies like AI and automation to scale insight generation and continuously raise the standard of practice
Requirements:
8+ years of proven experience leading user research in fast-moving, product-led organisations
Collaborative leadership style, skilled at building trust across disciplines
Deep knowledge across multiple research methodologies, with the ability to align and integrate them effectively
Track record of influencing senior leaders and shaping product and service strategy through evidence-based recommendations
Exceptional communication and storytelling skills
Future-oriented mindset, committed to advancing the craft and experimenting with new approaches
Strong grounding in building scalable user research operations and infrastructure
Practical expertise in applying AI and automation to user research workflows
What we offer:
Diverse and inclusive work environment supported by smart and driven colleagues
Continuous professional development
Access to a leadership program (including external personal coach) and relevant education
Growing company with lots of career opportunities
Healthy view on work-life balance
Competitive compensation and benefits package, including pension contributions
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