CrawlJobs Logo

User Research Director

mentimeter.com Logo

Mentimeter

Location Icon

Location:
Sweden , Stockholm

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. At Mentimeter, we believe the future of leadership starts with curiosity. As our User Research Director, you will lead the next evolution of how we understand, design for, and empower millions of users worldwide. This is a rare opportunity to build a truly strategic research function that not only studies user behavior but directly shapes how organizations learn, communicate, and make decisions. You will join a product company where the aim is for insights to fuel everything from product bets to long-term strategy, and where your work will help leaders, educators and facilitators around the world listen better, collaborate smarter, and turn passive audiences into active participants. Reporting to the VP Design and as part of the Design Leadership Team, you will shape how Mentimeter turns insight into impact across the entire product experience.

Job Responsibility:

  • Define and own the user research agenda: Shape a proactive, company-wide view of the questions that matter most and ensure we have the evidence to answer them
  • Scale ResearchOps: Build the systems, processes, and infrastructure that make user research efficient, repeatable, and continuously compounding. Create frameworks that make insights easy to access, reuse, and activate across teams, ensuring research becomes a shared capability that grows in value over time
  • Advance mixed-method practice: Establish a mixed-method insights framework that combines behavioral data with qualitative understanding to tell the full story of our users
  • Embed insight where work happens: Operationalize user journey insights directly within product and design workflows, making them visible where decisions happen
  • Span product and service: Develop an integrated perspective that connects product experience with service delivery into a single view of the users
  • Develop the craft and team: Recruit, coach, and grow a strong user research team that operates collaboratively across product, design, engineering, and commercial
  • Influence at strategic level: Translate insights into clear recommendations that shape priorities, roadmaps, and company bets
  • Evolve practice through technology: Push the boundaries of user research by integrating emerging technologies like AI and automation to scale insight generation and continuously raise the standard of practice

Requirements:

  • 8+ years of proven experience leading user research in fast-moving, product-led organisations
  • Collaborative leadership style, skilled at building trust across disciplines
  • Deep knowledge across multiple research methodologies, with the ability to align and integrate them effectively
  • Track record of influencing senior leaders and shaping product and service strategy through evidence-based recommendations
  • Exceptional communication and storytelling skills
  • Future-oriented mindset, committed to advancing the craft and experimenting with new approaches
  • Strong grounding in building scalable user research operations and infrastructure
  • Practical expertise in applying AI and automation to user research workflows
What we offer:
  • Diverse and inclusive work environment supported by smart and driven colleagues
  • Continuous professional development
  • Access to a leadership program (including external personal coach) and relevant education
  • Growing company with lots of career opportunities
  • Healthy view on work-life balance
  • Competitive compensation and benefits package, including pension contributions

Additional Information:

Job Posted:
December 10, 2025

Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for User Research Director

Director, UX Research

VSA Partners is hiring a Director, UX Research (Freelance) to lead research acro...
Location
Location
United States
Salary
Salary:
Not provided
vsapartners.com Logo
VSA Partners
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years UX research experience in enterprise B2B environments
  • Strong qualitative research background with experience facilitating focus groups and live moderated testing
  • Mixed methods research experience in enterprise or B2B environments
  • Ability to integrate analytics alongside qualitative findings
  • Strong communication and storytelling abilities
  • Experience supporting navigation, taxonomy, or complex structural experience work
  • Highly organized and comfortable operating autonomously
Job Responsibility
Job Responsibility
  • Lead moderated usability tests, interviews, focus groups, and live user research sessions across global user groups
  • Conduct open ended qualitative explorations to identify motivations, expectations, pain points, and behavioral patterns
  • Plan and execute mixed methods studies when quantitative validation or scale is needed
  • Evaluate concepts, navigation flows, and content clarity with users in real time
  • Analyze user behavior across journeys, decision points, and navigation structures
  • Design surveys, micro polls, and lightweight quant tests when needed
  • Support tree testing, card sorting, and structural research in partnership with IA teams
  • Use analytics tools to reinforce qualitative findings and identify trends
  • Leverage UX and behavioral analytics tools such as Adobe Customer Journey Analytics, Adobe Analytics, and Google Analytics to identify critical business performance issues and target priority digital experiences for improvement
  • Work closely with UX, UI, IA, engineering, content, analytics, and product teams
Read More
Arrow Right

Associate Strategy Director

Our Strategy team at AKQA Amsterdam consists of creative problem-solvers who are...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional Communicator: Articulates complex ideas with clarity and impact across all mediums
  • Curious & Insightful: Uncovers patterns and actionable insights from cultural, market, and user data
  • Natural Problem Solver: Translates ambiguity into clear, directional strategy with a strong point of view
  • Strategic & Creative: Bridges strategic thinking and rigour with creative ideation
  • Driven by Learning: Continuously explores new methodologies and advancements
  • Collaborative Team Player: Thrives in multi-disciplinary teams, fostering shared understanding
  • Ambitious & Excellent: Driven to deliver world-class work and make a significant impact
  • Embraces Challenge: Welcomes complex problems, pushing creative and strategic boundaries
  • Sharp Eye for Detail: Masters intricacies, simplifying complexity into actionable strategies
  • Engaging & Persuasive: Confidently articulates strategic rationale to users, clients, and stakeholders
Job Responsibility
Job Responsibility
  • Lead Project Execution: Act as the brand & experience strategic lead on projects, guiding multi-disciplinary teams from ideation to implementation and across deliverables
  • Uncover Holistic Insights: Conduct comprehensive user research, competitive analysis, and market & cultural trend forecasting to identify key user needs, motivations, and brand opportunities
  • Shape Integrated Strategies: Translate complex insights into cohesive strategies, defining compelling brand positioning, messaging frameworks, and intuitive user journeys, ecosystem maps, and experience visions
  • Orchestrate Solution Development: Guide the creation of impactful solutions, ensuring seamless alignment between brand narratives, experience principles, and functional requirements across diverse digital and physical touchpoints - with clients and colleagues
  • Drive Strategic Alignment: Facilitate workshops and present persuasive strategic recommendations to clients and internal stakeholders, securing buy-in for integrated brand and experience directions
  • Foster Client & Business Growth: Support new business efforts and cultivate strong client relationships by identifying strategic opportunities, contributing to pitches and helping with the scoping of projects
  • Elevate Strategic Practice: Continuously refine and evolve strategic design techniques and processes, contributing to the overall excellence and growth of the strategy department
  • Mentor junior strategists on project-specific tasks and strategic methodologies, helping to foster their growth and development within the team. As well as offer guidance to other more junior team members across our studio
Read More
Arrow Right

Associate Strategy Director

Our Strategy team at AKQA Amsterdam consists of creative problem-solvers who are...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional communication skills
  • Ability to articulate complex ideas with clarity and impact
  • Curiosity and insight to uncover patterns from cultural, market, and user data
  • Natural problem-solving skills to translate ambiguity into clear strategy
  • Strategic and creative thinking to bridge strategy with creative ideation
  • Driven by learning and exploring new methodologies
  • Collaborative team player thriving in multi-disciplinary teams
  • Ambitious and driven to deliver world-class work
  • Embraces complex challenges
  • Sharp eye for detail
Job Responsibility
Job Responsibility
  • Lead project execution as brand & experience strategic lead
  • Conduct comprehensive user research, competitive analysis, and market & cultural trend forecasting
  • Translate complex insights into cohesive strategies defining brand positioning, messaging frameworks, and user journeys
  • Guide creation of impactful solutions ensuring alignment between brand narratives and experience principles
  • Facilitate workshops and present strategic recommendations to clients and stakeholders
  • Support new business efforts and cultivate client relationships
  • Continuously refine strategic design techniques and processes
  • Mentor junior strategists and team members
Read More
Arrow Right

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...
Location
Location
United States , Mountain View
Salary
Salary:
216000.00 - 264000.00 USD / Year
earnin.com Logo
EarnIn
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep passion for customers and a strong belief in the power of care as a product differentiator
  • 7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
  • Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
  • Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
  • Demonstrated ability to build and scale user research and feedback loops into product pipelines
  • Outstanding analytical and problem-solving skills
  • data-driven decision-making is a must
  • Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
  • Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
  • Excellent communication and collaboration skills—especially in high-ambiguity environments
Job Responsibility
Job Responsibility
  • Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
  • Define automation use cases, KPIs, and optimize adoption across all support channels
  • Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
  • Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
  • Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
  • Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
  • Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
  • Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
  • Define high-priority UR initiatives aligned to business goals that product operations will take on
  • Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale
What we offer
What we offer
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Lead Product Manager

Embark on an exciting journey into the realm of product management with 3Pillar!...
Location
Location
United States
Salary
Salary:
Not provided
3pillarglobal.com Logo
3Pillar Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5+ years of experience in a customer-facing Product Leadership position (Sr. PM, Group PM, Lead PM, Director)
  • 5+ years of consulting experience
  • Expertise working with complex digital products, business logic, process, and a variety of clients
  • Experience in organizational leadership, including experience working with and influencing teams and executive leads
  • A strong track record of problem solving and a “roll up your sleeves” mentality
  • Ability to lead a workshop in person
  • Proven track record of stakeholder alignment and partnership
  • Entrepreneurial spirit with the ability to see the bigger picture among the details
  • Experience working with global teams a MUST
  • Highly culturally aware
Job Responsibility
Job Responsibility
  • Lead client and team in Vision/Mission/Strategy Creation and Alignment
  • Lead client and team in various workshopping activities - Product Mindset, Vision/Strategy Workshop, User Definition, SWOT, Business :: User Need alignment, Feature Ideation, Prioritization
  • Work collaboratively with our clients to build and design a broad digital strategy then lead our teams to execute against it
  • Partner with UX in Research, identification of key user groups/needs
  • Act as the cross-functional product lead of distributed product team members from our delivery centers in the US, LATAM, India, Canada and Romania
  • Work with the engineering leads to manage the overall progress of a project and use of resources, including the initiation of corrective action if required
  • Lead the team to progressively execute against a short-term plan by prioritizing and planning the content and timeline for releases
  • Define product vision, mission, goals, values, and customer segment(s) as the go-to expert for the product
  • Effectively make prioritization trade offs within the confines of product goals
  • Communicate plans, priorities, and status to the client, team members, and internal management as appropriate
What we offer
What we offer
  • Flexible work environment – whether it's the office, your home, or a blend of both
  • Remote-first approach
  • Part of a global team, learning from top talent around the world and across cultures
  • Global workforce enables our team to leverage global resources
  • Well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing
  • Fitness offerings
  • Mental health plans (country-dependent)
  • Generous time off
  • Professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries
Read More
Arrow Right

Senior User Researcher

Senior User Researcher – 12-month FTC covering parental leave. Help shape except...
Location
Location
United Kingdom , Nottingham
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 5 years of experience in user research in the video games industry (mandatory)
  • Bachelor or Master’s Degree in psychology, ethnography, marketing research, information science, cognitive science, human computer interaction, computer science or related field
  • A clear understanding of game development processes (mandatory)
  • Able to clearly identify issues with tested products and prioritise those issues through reporting
  • Strong communication skills including: Presentatin writing and delivery skills
  • Challenging stakehlders regarding requests feasibility and best practices
  • Comfortable with qualitative research tools like interviews, survey development, usability testing, etc.
  • Solid knowledge of Microsoft Office Suite (including Excel and PowerPoint)
  • Resourceful, quick to learn, and willing to make games better through user research
  • Adaptable, action-oriented and a keen attention to detail
Job Responsibility
Job Responsibility
  • Responsible for planning & leading multiple/complex research projects
  • Aligns research activities with broader plans
  • Advise management on the best course of action for each project (methodologies, timeline…)
  • Support UR Director and dev teams in establishing a research roadmap for all projects
  • Define the focus for each test with the development teams and the user research team
  • Design and conduct user research studies to drive customer-centric experiences in games in development
  • Define research methodologies that will provide actionable consumer insights
  • Participate in screening/recruiting and managing participants before and after each test
  • Participate in lab maintenance before each test
  • Monitor the participants during user tests
What we offer
What we offer
  • Core hours 9.30am – 4pm, remaining hours worked flexibly
  • Relocation support to Nottingham, UK (if required)
  • Holiday allowance that increases with service (to a maximum of 30 days plus statutory public holidays)
  • Annual pay reviews
  • Company pension contribution that increases with service
  • Company enhanced full pay for maternity leave for the first 26 weeks (to qualifying expectant mothers)
  • Clear career progression within Dambuster Studios
  • Studio funded learning and development opportunities
  • Modern game development environment with the latest technologies
  • Vibrant, modern city centre location with good transport links
  • Fulltime
Read More
Arrow Right

UX Researcher, Director

Join our innovative team at Fitch Ratings, where we strive to create exceptional...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
designx.community Logo
DesignX Community
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in UX research and/or product design
  • Degree or background in Human-Computer Interaction, Psychology, Computer Science, or related field
  • Strong portfolio showcasing ability to translate research into actionable insights
  • Expertise in a variety of qualitative and quantitative research methods
  • Strong analytical skills and ability to synthesize complex data into clear insights
  • Excellent communication and presentation skills
  • Ability to work independently and as part of a collaborative team
Job Responsibility
Job Responsibility
  • Collaborative Research Leadership: Work closely with the Director of UX Research, product owners, and stakeholders to plan, run, and analyze user research
  • Insight Analysis and Solution Development: Thoroughly analyze and synthesize research findings to develop actionable solutions and recommendations
  • Effective Communication of Insights: Develop and maintain user personas, journey maps, and other research artifacts to effectively communicate insights
  • Foster teamwork and ensure seamless project transitions: Partner with Product Designers and Software Engineers to ensure accurate implementation of designs
  • Team Mentorship and Development: Mentor and guide junior UX researchers while collaborating with fellow designers to streamline and improve our research and design processes
  • Continuous Improvement and Industry Awareness: Stay informed on industry trends and best practices in UX research
What we offer
What we offer
  • Hybrid Work Environment: 2 to 3 days a week in office required
  • A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs
  • Investing in Your Future: Retirement planning and tuition reimbursement programs
  • Promoting Health & Wellbeing: Comprehensive healthcare offerings
  • Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan
  • Inclusive Work Environment: A collaborative workplace where all voices are valued
  • Dedication to Giving Back: Paid volunteer days, matched funding for donations
  • Fulltime
Read More
Arrow Right
New

Ux Designer

We’re looking for a UX Designer to help craft the experience of our web-based to...
Location
Location
United States , San Jose
Salary
Salary:
185000.00 - 210000.00 USD / Year
roku.com Logo
Roku
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in UX and the ability to work independently with a product team
  • Experience as an interaction designer on enterprise or B2B products
  • Have shipped multiple products/features, and can discuss your specific contributions in a compelling way
  • Portfolio highlighting projects demonstrating user-centered design solutions with measurable outcomes (include online portfolio link with resume)
  • Ability to thrive in an ambiguous environment, and to embrace opportunities to rapidly iterate on designs
  • A passion for innovation and problem-solving
  • Hands-on experience working with User Researchers (or conducting User Research yourself) and utilizing the results of that research to shape your designs
  • Endless empathy for the user
  • Proficiency in UX Design tools such as Figma (or similar) to create user interfaces
  • Degree in Design, Computer Science, Human-Computer Interaction, or a related field. Master’s degree preferred
Job Responsibility
Job Responsibility
  • Design innovative, intuitive solutions for new features and enhancements across a variety of tools used by Roku’s internal and external users
  • Gather requirements and create user-centered experience flows, including the cross-pollination of ideas with different teams within Roku
  • In partnership with experienced researchers, conduct user research, analyze the data, and present findings in a clear & actionable manner
  • Build flexible and scalable products/features that our partners can use to maximize their experience on the Roku platform
  • Work closely with Product Managers to identify the problems, business goals, and user outcomes that your designs will address
  • Utilize user journeys to help guide and frame your design approaches
  • Collaborate closely with the development team throughout the lifecycle of the product/feature
  • Plan and execute formal presentations to Directors and Executives in design reviews
  • Own your designs and communicate effectively, articulating your design decisions to colleagues from diverse disciplines
  • Give and receive feedback in regular design critiques with your peers
What we offer
What we offer
  • health insurance
  • equity awards
  • life insurance
  • disability benefits
  • parental leave
  • wellness benefits
  • paid time off
  • mental health and financial wellness support and resources
  • healthcare (medical, dental, and vision)
  • commuter benefits
  • Fulltime
Read More
Arrow Right