User Operations Specialist Job at Harvey (New York)

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User Operations Specialist

User Operations Specialist role offers an exciting work opportunity and to be pa...

Location

Ireland , Dublin

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

2-3 years’ experience working in an order to cash (order fulfilment, contract administration) or shared services environment
Fluent English
Experience with Salesforce, productivity applications, and platforms an added advantage
Strong ability to analyze complex data sets and extract meaningful insights
High level of accuracy in managing processes, conducting audits, and preparing reports
Excellent verbal and written communication skills
Ability to identify issues quickly, think critically, and develop effective solutions
Superior ability to manage multiple tasks, prioritize workload, and meet deadlines
Flexibility to adapt to changing circumstances and evolving business needs

Job Responsibility

Overseeing daily operations to ensure activities align with established TAT and standards
Process Enterprise customer orders and adjustments as per the Bentley policies and guidelines
Coordinate with different stakeholders via email and phone to resolve any issues on the order processing procedures and ensure timely deliveries
Maintain accurate CRM contract records and update order tracking systems
Collecting and analysing operational data to respond to stakeholder’s queries or disputes and presenting findings to inform decision-making
Perform back-office functions to support sales teams reach revenue goals
Provide timely, professional and quality service to user base

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life

User Operations Specialist

This role is primarily focused on managing customer product, SELECT, fulfilment ...

Location

Japan , Tokyo

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

Fluent English is mandatory
BS/BA in Management, International Business or equivalent related business experience
At least 5 years of Order Management, Contract Management experience is desirable
Experience in Salesforce, Workday and CRM & SAP, or an equivalent ERP
Teamwork
Detail orientation
Analysis
Work under pressure
Decision Making Authority
Day to day management for responsible accounts in JP

Job Responsibility

Order processing - release Quotation to Order or Contract, order change in Salesforce and Workday to trigger fulfilment and billing/invoicing customer
Contract Management - administration, review, and analysis of contracts to ensure compliance with contract specifications, company policies, and government regulations
Entering contracts into system and maintaining customer pricing information, SELECT contract renewal, quotation, billing and cancellation in Salesforce and Workday
Coordinating the delivery of product, fulfilment documents and invoice to customer
Day to day handling order/contract fulfilment issues, like customer credit block, license issue (create or reassign the related to case to licensing support or related group, coordinate with licensing support group or related team figure out option etc)
Ensuring effective communication with Sales team, Channel Management team, Renewal team and the downstream functions, like Account Receivable (Collections) and TSG(Technical Support Group and licensing support group) to enhance the efficiency and quality of work
Support and implement the global process
Data clean-up in Salesforce regarding license issue, Business Partners, etc
Monitoring key business reports and provide value-added service to Sales team via regular reporting
Other jobs assigned by the manager.

Fulltime

User Operations Specialist

At Harvey, we’re transforming how legal and professional services operate — not ...

Location

United Kingdom , London

Salary:

Not provided

Harvey

Expiration Date

Until further notice

Requirements

1–2 years of professional experience in customer support at a SaaS company in the technology industry
Strong empathy and communication skills with a genuine desire to help others
Comfort working in a fast-paced, high-growth environment with competing priorities
Excellent organizational skills and attention to detail
Growth mindset and eagerness to learn technical concepts over time
Experience with customer support tools (e.g., Freshdesk, Salesforce) is a plus, but not required

Job Responsibility

Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses
Own and resolve high-volume, non-technical requests from internal teams and customers
Accurately document and categorize support issues to identify trends and opportunities for improvement
Partner with teammates to escalate complex or technical issues effectively
Maintain a strong working knowledge of Harvey’s core product features to provide clear and effective guidance
Contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions
Stay adaptable and proactive in a rapidly evolving startup environment

What we offer

Structured hybrid working arrangement: 3 days in office, 2 days working from home
A comprehensive 4-week onboarding and training program designed to set you up for success from day one
Professional development stipend to support your continued learning and growth
Opportunities to work on cross-functional projects and initiatives that impact user operations company-wide
Be part of building something special as we continue to build support operations at Harvey

Fulltime

User Operations Specialist

At Harvey, we’re transforming how legal and professional services operate — not ...

Location

Salary:

72000.00 - 98000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

2+ years proven experience in a customer support role, preferably in a high-tech or fast-paced environment providing “white glove” or “premium support” to large enterprise customers
Exceptional empathy and a genuine desire to help and connect with customers
Strong problem-solving skills, with the ability to think creatively and resolve complex issues
Excellent organizational skills, capable of managing multiple tasks and priorities effectively
Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner
Understanding of API's, and ability to explain complex API concepts to both technical and non-technical customers
Familiarity with customer support tools and CRM systems
experience with Intercom is a plus
Ability to work collaboratively in a team environment and build positive working relationships across departments
A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices

Job Responsibility

Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions
Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness
Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed
Maintain a deep understanding of our products and services to provide knowledgeable support
Document customer interactions and feedback to aid in continuous improvement of our services
Work closely with other departments to resolve customer issues and contribute to the overall customer experience
Stay informed of new product features and updates to provide accurate and current support
Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles

What we offer

Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO
equity plan
bonus

Fulltime

User Operations Specialist

As a User Operations Specialist, you will be the frontline support within the Us...

Location

United States , San Francisco

Salary:

72000.00 - 98000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

2+ years proven experience in a customer support role, preferably in a high-tech or fast-paced environment providing “white glove” or “premium support” to large enterprise customers
Exceptional empathy and a genuine desire to help and connect with customers
Strong problem-solving skills, with the ability to think creatively and resolve complex issues
Excellent organizational skills, capable of managing multiple tasks and priorities effectively
Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner
Understanding of API's, and ability to explain complex API concepts to both technical and non-technical customers
Familiarity with customer support tools and CRM systems
Ability to work collaboratively in a team environment and build positive working relationships across departments
A passion for learning and personal growth, with a commitment to staying informed about industry trends and best practices

Job Responsibility

Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions
Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness
Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed
Maintain a deep understanding of our products and services to provide knowledgeable support
Document customer interactions and feedback to aid in continuous improvement of our services
Work closely with other departments to resolve customer issues and contribute to the overall customer experience
Stay informed of new product features and updates to provide accurate and current support
Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles

What we offer

Offers Equity
Offers Bonus
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

Technical User Operations Specialist Weekend Coverage

At Harvey, we’re transforming how legal and professional services operate — not ...

Location

United Kingdom , London

Salary:

Not provided

Harvey

Expiration Date

Until further notice

Requirements

3+ years of proven experience in a fast-paced technical support role, delivering white-glove or premium support to large enterprise customers for AI-driven products
Exceptional empathy and communication skills (written and verbal), with the ability to build trust, connect with customers, and clearly explain complex technical concepts to both technical and non-technical audiences
Strong problem-solving and critical-thinking abilities, with a creative approach to diagnosing and resolving complex issues
Highly organised and adaptable, able to manage multiple tasks and competing priorities effectively
Solid understanding of APIs, with the ability to troubleshoot and articulate API-related concepts clearly
Familiarity with customer support tools and CRM systems
experience with Intercom is a plus
Collaborative team player who builds positive cross-functional relationships while contributing effectively in a shared environment
Demonstrated passion for learning and continuous improvement, with a commitment to staying current on industry trends and best practices

Job Responsibility

Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs)
Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts
Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience
Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support
Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles)
Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes

What we offer

Structured hybrid working arrangement: 3 days in office, 2 days working from home
A comprehensive 4-week onboarding and training program designed to set you up for success from day one
Professional development stipend to support your continued learning and growth
Opportunities to work on cross-functional projects and initiatives that impact user operations company-wide
Be part of building something special as we continue to build support operations at Harvey

Fulltime

Technical User Operations Specialist

At Harvey, we’re transforming how legal and professional services operate — not ...

Location

United States

Salary:

94000.00 - 126000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

3+ years of proven experience in a fast-paced technical support role, delivering white-glove or premium support to large enterprise customers for AI-driven products
Exceptional empathy and communication skills (written and verbal), with the ability to build trust, connect with customers, and clearly explain complex technical concepts to both technical and non-technical audiences
Strong problem-solving and critical-thinking abilities, with a creative approach to diagnosing and resolving complex issues
Highly organised and adaptable, able to manage multiple tasks and competing priorities effectively
Solid understanding of APIs, with the ability to troubleshoot and articulate API-related concepts clearly
Familiarity with customer support tools and CRM systems
experience with Intercom is a plus
Collaborative team player who builds positive cross-functional relationships while contributing effectively in a shared environment
Demonstrated passion for learning and continuous improvement, with a commitment to staying current on industry trends and best practices

Job Responsibility

Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs)
Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts
Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience
Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support
Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles)
Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes

What we offer

Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO
equity plan
bonus

Fulltime

Product Operations Specialist

The Product Operations Specialist will support the development, enhancement, and...

Location

United States , Torrance

Salary:

50.00 - 53.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree required
2–5 years of experience in product management, product operations, business analysis, digital strategy, or related fields
Experience supporting customer-facing digital products, websites, mobile applications, or enterprise platforms
Strong understanding of Agile methodologies and software development lifecycle processes
Experience writing business requirements, user stories, acceptance criteria, and process documentation
Excellent communication, organization, and stakeholder management skills

Job Responsibility

Support the end-to-end delivery of digital product initiatives, enhancements, and production support activities
Gather, document, and maintain business requirements, user stories, acceptance criteria, process flows, and product documentation
Partner with product managers, business stakeholders, UX designers, developers, and QA teams to support product execution
Participate in Agile ceremonies including backlog refinement, sprint planning, demos, retrospectives, and status meetings
Assist with User Acceptance Testing (UAT), including test planning, test script creation, defect tracking, and validation activities
Monitor platform performance and support operational processes, incident management, releases, and vendor updates
Coordinate stakeholder communications, training materials, product launches, and organizational change management activities
Analyze product performance metrics and customer feedback to identify opportunities for continuous improvement
Support roadmap planning, business case development, and reporting efforts
Serve as a subject matter expert on assigned digital products and customer journeys

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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User Operations Specialist

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