User Operations Specialist Job at Harvey (New York)

Senior Design & Research Operations Specialist

We are seeking a Senior Design & Research Operations Specialist to help us scale...

Location

Canada; United States , Toronto; Calgary; Vancouver

Salary:

126200.00 - 170800.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

5+ years of experience in design, research, or product operations
Strong organizational, communication, and program-management skills
Comfort navigating ambiguity and bringing structure to complex systems
Proficiency with design and research tools (Figma, Miro, Maze, Pendo)
Experience maintaining process documentation and operational metrics
A pragmatic, collaborative approach to problem-solving and continuous improvement
Experience working in fast-paced, iterative product development environments
Deep understanding of good user experience, IA, and visual design
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Lead the operational foundation for Design & Research, managing tools, systems, and budgets
Shape and maintain the rhythms and rituals that connect our teams within Design and within the organization
Coordinate research operations by managing participant recruitment, scheduling, incentives, and insights management
Develop and maintain shared documentation and guidelines that strengthen collaboration between Design, Research, Product, and Engineering
Identify and implement process improvements that increase clarity, reduce friction, and enable faster, more informed decisions
Design and evolve onboarding programs that help new designers and researchers ramp quickly
Track and report on key operational metrics including team health, delivery velocity, and efficiency
Partner with Design & Research leadership to align on operational vision, priorities, and long-term goals
Support the evaluation and rollout of new tools and vendors
Contribute to building a collaborative, high-performing culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Senior Sales Operations Specialist

Be part of a team where your work takes center stage, shaping the future of soft...

Location

India , Bangalore

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

7+ years of experience in sales operations roles or similar positions
Proven experience in managing the quote-to-cash process, including quoting, order management, and revenue recognition
Detail-oriented mindset with excellent organizational and time management skills
Proficiency in CRM Salesforce, including data entry, reporting, and user administration
Ability to work effectively in a team environment, collaborating with cross-functional teams and stakeholders
Demonstrated ability to work under pressure and meet tight deadlines while maintaining accuracy
Quick learner with the ability to adapt to changing business needs and technologies
Excellent communication and interpersonal skills to effectively interact with internal stakeholders
Proactive approach to identifying areas for improvement and implementing innovative solutions
Excellent written and verbal English

Job Responsibility

Manage the quote-to-cash process, including quoting, order management, and revenue recognition
Collaborate and support the sales team to ensure accurate and timely order management and fulfillment
Analyze sales data and generate reports to identify trends, opportunities, and areas for improvement
Ensure data accuracy and integrity within the CRM system
Collaborate with cross-functional teams, including Sales, Information Systems, Finance, and Legal, to drive alignment and streamline processes
Proactively identify process bottlenecks and propose solutions to enhance productivity and customer satisfaction
Stay updated on industry trends, sales best practices, and emerging technologies to drive continuous improvement
Achieve and exceed KPIs consistently to drive success and growth
Demonstrate a comprehensive understanding of our business models and products

Senior EX Operations Specialist

The EX Core Operations Specialist is a proactive operational expert responsible ...

Location

Ireland

Salary:

64000.00 - 75000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years of related experience
Proficiency in designing and maintaining process documentation
Ability to translate business requirements into actionable technical or functional tickets
Ability to triage, prioritize, and execute operational requests—demonstrating solution-oriented thinking, accuracy, and accountability
Proven skill in supporting end-to-end employee processes
Stakeholder-focused communicator capable of supporting high-volume, time-sensitive requests with clarity and empathy
Strong project management abilities—able to assess needs, conduct analyses, build partnerships, and deliver improvements under tight deadlines
Experience working in highly regulated environments, handling compliance-driven reporting and confidential data with discretion
Resourceful, resilient in navigating ambiguity, and always seeking process improvement
Recognized for transforming manual error-prone tasks into automated, scalable solutions

Job Responsibility

Serve as the operational lead for the First Look Program, ensuring end-to-end delivery of all employee feedback and engagement processes associated with First Look pilots and launches
Oversee daily coupon generation via the Moola App—creating, testing, and uploading coupons for experiences, Originals, and Chef Services
handle ad hoc requests for high-value coupons and expansion to new teams
Manage Airtable platform operations in partnership with BizTech, including coupon uploads, supply updates, rollout of new cities, and regular Airtable enhancements for a user-friendly employee experience
Coordinate with partner teams (BizTech, Supply Managers) to clarify ownership, standardize supply request guidelines, and mitigate operational bottlenecks
Assume full responsibility for the First Look support channel (e.g., canwehelp@), addressing Jira tickets/employee queries efficiently, maintaining canned responses for recurring questions, and collaborating with COEs for complex cases
Drive process improvements in the First Look Program, including tracking engagement metrics, audit reviewing coupon usage, optimizing survey flows, and enhancing communication to ensure a seamless and equitable experience for employees
Ensure full documentation (SOPs, training guides) of all First Look operations and maintain weekly reporting to leadership, including program engagement reviews
Serve as an operational point of contact for business partners, leaders, new hires, and employee queries, converting high-volume email traffic and requests into manageable, trackable JIRA tickets and processes
Manage multiple, concurrent projects with shifting priorities, including requirements gathering, project brief creation, implementation planning, and outcome documentation

What we offer

bonus
equity
benefits
Employee Travel Credits

Customer Operations Specialist

Hewlett Packard Enterprise is looking for a Customer Operations Specialist to pr...

Location

Poland , Wroclaw

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
4-6 years related experience in a telephone support position in a service or end-user support environment
working knowledge of the field of Customer Relations
demonstrated verbal communication and customer service skills
intermediate-level knowledge of operating systems software
demonstrated writing/correspondence skills
experience and demonstrated presentation skills
knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
fluent English and Spanish (or Italian, French).

Job Responsibility

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
act as an informed team member providing analysis of information and limited project direction input
exercise independent judgment within defined practices and procedures to determine appropriate action
follow established guidelines and interprets policies
evaluate unique circumstances and makes recommendations.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
personal and professional development programs
flexibility to manage work and personal needs
unconditional inclusion.

Fulltime

Network Operations Center Specialist

At Bosch, we shape the future by inventing high-quality technologies and service...

Location

Poland , Łódź

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Primary support for WAN, LAN, WiFi issues
Familiarity with IT Network basic topics
Knowledge of IT infrastructure
Proficiency in English language
Good communication skills
Team player (international environment)
Stress-resistance
Willingness to learn

Job Responsibility

Solving, escalating and tracking of system incidents according to the defined Service Levels
Analyzing, assessing and investigating alerts, warnings and errors generated by the corporate IT systems, applications and infrastructure components and issued by users
Performing operational tasks connected with corporate IT infrastructure (Remote Infrastructure Management)
Cooperation with other support teams within entire organization
Building-up and contributing to Knowledge Base

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card
Number of benefits for families (for instance summer camps for kids)
Non working day on the 31st of December

Fulltime

Network Operations Center Specialist

We are seeking a dedicated and detail-oriented Network Operations Center (NOC) S...

Location

Poland , Łódź

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Primary support for WAN, LAN, WiFi issues
Familiarity with IT Network basic topics
Knowledge of IT infrastructure
Proficiency in English language
Good communication skills
Team player (international environment)
Stress-resistance
Willingness to learn

Job Responsibility

Solving, escalating and tracking of system incidents according to the defined Service Levels
Analyzing, assessing and investigating alerts, warnings and errors generated by the corporate IT systems, applications and infrastructure components and issued by users
Performing operational tasks connected with corporate IT infrastructure (Remote Infrastructure Management)
Cooperation with other support teams within entire organization
Building-up and contributing to Knowledge Base

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Complex environment of working, professional support and possibility to share knowledge and best practices
Ongoing development opportunities in a multinational environment
Broad access to professional trainings (incl. language courses), conferences and webinars
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card

Fulltime

Specialist, Product Operations

We are on the lookout for a Specialist, Product Operations to join the Logistics...

Location

Germany , Berlin

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

At least 3+ years of professional experience interpreting data in an analytics or data science role
Bachelor’s degree in business, mathematics, engineering, science, economics or another analytical-based subject
Strong knowledge of and experience with SQL and reporting tools (e.g. Tableau or Data Studio)
Proven track record of enhancing business operations and optimizing performance through data-driven insights and strategic decision-making, including experience in performance management, process optimization, and operational efficiency improvements
Highly passionate about data, with creative problem-solving abilities and an eye for detail
Team player and love to think outside the box
Highly motivated and communicative, independent and pragmatic in handling business challenges
Excellent English communication skills, both written and spoken

Job Responsibility

Own relevant business KPIs, product performance and product usage for different regions around the world
Interact with and support our operations stakeholders
Proactively find areas for improvement backed up by data, are innovative in seeking the best solution and execute in a timely and considered manner
Support the roll-out of new products and features in your region which are aimed at improving our users’ experience, business performance and operational efficiency
Provide management with regular performance reports, insights and presentations

What we offer

Hybrid working model
27 days holiday
1.000 € Educational Budget
Language Courses
Parental Support
Access to the Udemy Business platform
Health Checkups
Mindfulness and Gym & Bicycle Subsidy
Digital Meal Vouchers
Food Vouchers

Fulltime

IT Operations Service Specialist

The Service Specialist – IT Operations is responsible for ensuring the smooth an...

Location

United Arab Emirates , Dubai

Salary:

Not provided

ADB Safegate

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Proven experience in IT support or IT operations roles
Familiarity with IT service management tools and processes (e.g., ITIL framework)
Hands-on experience with troubleshooting hardware, software, and network issues
Proficiency with operating systems (Windows, Linux, macOS) and common office applications
Knowledge of network protocols, cloud services, and virtualization technologies
Basic understanding of cybersecurity principles and practices
Fluency in English required
Ability to work independently and collaboratively in a fast-paced environment
Strong customer service orientation and interpersonal skills

Job Responsibility

Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting
Respond to and resolve incidents and service requests in a timely and efficient manner
Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
Monitor IT systems and applications to ensure performance and availability
Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity
Identify and address potential system vulnerabilities and inefficiencies
Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions
Ensure adherence to service level agreements (SLAs) and organizational standards
Contribute to the development and maintenance of IT support documentation and knowledge bases
Analyze recurring issues and recommend process improvements to enhance IT service delivery

What we offer

A dynamic and challenging environment that encourages growth and learning
Opportunities to shape the future of our industry and make a significant impact on our company's business
A collaborative culture that values innovation, integrity, and inclusivity
Competitive compensation packages, including health benefits etc.

User Operations Specialist

Harvey

Location:
United States , New York

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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