User Operations Specialist Job at Bentley Systems (Dublin)

Job Description

User Operations Specialist role offers an exciting work opportunity and to be part of one of the leading infrastructure engineering software companies. The role involves working in the order to cash workflow, managing complex processes, contract setup, invoice adjustments, order processing end to end for a global region including verifying purchase order documents and managing contracts strictly in line with the company guidelines and policies. If you have effective communication skills, are well organised, ability to multitask and hold yourself accountable, then this is the role for you.

Job Responsibility

Overseeing daily operations to ensure activities align with established TAT and standards
Process Enterprise customer orders and adjustments as per the Bentley policies and guidelines
Coordinate with different stakeholders via email and phone to resolve any issues on the order processing procedures and ensure timely deliveries
Maintain accurate CRM contract records and update order tracking systems
Collecting and analysing operational data to respond to stakeholder’s queries or disputes and presenting findings to inform decision-making
Perform back-office functions to support sales teams reach revenue goals
Provide timely, professional and quality service to user base

Requirements

2-3 years’ experience working in an order to cash (order fulfilment, contract administration) or shared services environment
Fluent English
Experience with Salesforce, productivity applications, and platforms an added advantage
Strong ability to analyze complex data sets and extract meaningful insights
High level of accuracy in managing processes, conducting audits, and preparing reports
Excellent verbal and written communication skills
Ability to identify issues quickly, think critically, and develop effective solutions
Superior ability to manage multiple tasks, prioritize workload, and meet deadlines
Flexibility to adapt to changing circumstances and evolving business needs

Nice to have

additional European languages
Experience with Salesforce, productivity applications, and platforms

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life

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User Operations Specialist

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