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User Generated Content Moderator

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Financial Times

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Location:
Philippines , Manila

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Category:
Media

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The User-Generated Content (UGC) Moderator plays a critical role in protecting the integrity, quality, and reputation of FT.com by ensuring that all reader contributions and community interactions align with Financial Times standards and community guidelines. This role supports a respectful, intelligent, and high-quality discussion environment across FT platforms while collaborating closely with editorial and community teams globally.

Job Responsibility:

  • Review and moderate user-generated content (comments and discussions) to ensure compliance with FT community guidelines and editorial standards
  • Apply sound editorial judgment when assessing sensitive, controversial, or high-risk content
  • Escalate complex or policy-sensitive cases to the Community Manager when appropriate
  • Monitor the moderation system to ensure optimal performance and efficiency
  • Support subscribers with access to and use of the commenting platform
  • Identify recurring user issues and recommend improvements to processes or tools
  • Liaise closely with the Community Manager on moderation matters and community trends
  • Moderate posts across FT social media channels as requested
  • Respond to requests from the Community Manager and Social Media Desk Editors across FT’s global editorial offices
  • Produce regular moderation reports, including key statistics and trends
  • Highlight emerging risks, recurring issues, and engagement patterns
  • Contribute insights to support continuous improvement of community engagement strategies
  • Contribute positively to team culture and collaborative working relationships
  • Support ad hoc editorial tasks as directed by the Team Leader/Manager
  • Stay current with evolving platform tools, moderation technologies, and digital best practices

Requirements:

  • Experience in content moderation, digital publishing, journalism, community management, or a related field preferred
  • Strong understanding of the news cycle and global current affairs
  • Familiarity with online publishing tools, moderation systems, and digital platforms
  • Excellent written and spoken English
  • Strong editorial judgment and decision-making ability
  • High attention to detail with the ability to identify risks quickly
  • Ability to work efficiently under pressure while maintaining accuracy and consistency
  • Strong organisational skills and ability to manage high volumes of content
  • Comfortable working independently with minimal supervision
  • Professional, fair, and objective in handling sensitive content
  • Adaptable and open to learning new technologies and processes
  • Collaborative team player with strong communication skills
  • Resilient and comfortable working in a fast-paced newsroom environment
  • Willingness to work on a rotating shift schedule, including nights, weekends, and public holidays
What we offer:
  • generous annual leaves
  • flexible working (including working from home)
  • health coverage (medical & dental)
  • company match and enhanced family leave packages

Additional Information:

Job Posted:
February 18, 2026

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