User Experience (UX) Writer

• Develop concise and user-friendly content for various digital platforms, ensuring alignment with UX best practices
• Collaborate with UX designers and researchers to create user scenarios, journey maps, and content strategies
• Conduct qualitative research to understand user needs and preferences, translating insights into actionable content recommendations
• Evaluate and refine content through user testing to ensure clarity and effectiveness
• Create and maintain content guidelines and standards to ensure consistency across all user touchpoints
• Partner with cross-functional teams to ensure content supports overall product goals and enhances usability
• Review and edit existing content to optimize user experience and meet project objectives
• Analyze feedback from stakeholders and users to continuously improve content quality
• Stay up-to-date with industry trends and incorporate innovative practices into content development

• Proven experience in UX writing or related roles, with a strong portfolio showcasing user-focused content
• Familiarity with user testing methodologies and qualitative research techniques
• Ability to craft user scenarios and journey maps to inform content strategies
• Strong understanding of UX principles and best practices
• Excellent written and verbal communication skills, with attention to detail
• Proficiency in tools and software used in UX and content creation
• Ability to collaborate effectively with cross-functional teams

Knowledge of financial services industry is a plus, but not required

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan