User Experience (UX) Researcher

• Conduct in-depth research to understand the workflows and daily activities of target users, including restaurant operators, store managers, and corporate staff
• Develop structured interview guides and lead stakeholder workshops to gather and refine requirements
• Analyze findings from stakeholder interactions and translate them into actionable insights for product teams
• Design and execute concept tests and usability test plans to evaluate prototypes and design concepts
• Facilitate both in-person and remote testing sessions, ensuring effective communication of results to product managers and designers
• Utilize tools like Teams and UserTesting.com to conduct remote usability tests when necessary
• Collaborate with product teams to validate design decisions based on user feedback
• Adapt to evolving project needs, taking on additional responsibilities as required
• Ensure alignment between user research findings and business objectives to drive successful outcomes

• Proven experience in UX research, particularly in qualitative methods such as interviews and usability testing
• Strong knowledge of user testing platforms and tools, including remote testing solutions
• Familiarity with user journey mapping and creating user scenarios
• Ability to synthesize complex data into clear and actionable insights
• Excellent communication skills for conducting workshops and presenting findings
• Experience working in or researching within the restaurant or catering industry is preferred
• Proficiency in designing test plans and facilitating user-led prototype evaluations
• Ability to work collaboratively within cross-functional teams, including product managers and designers

Experience working in or researching within the restaurant or catering industry is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan