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We are looking for a skilled User Experience (UX) Designer to join our Product Research and Design team on a contract basis in Atlanta, Georgia. This position involves creating and enhancing kiosk-based ordering experiences for our restaurant brands and collaborating closely with product managers and designers. The ideal candidate will bring a strong understanding of design systems and a passion for crafting user-friendly digital experiences.
Job Responsibility:
Analyze competitive data to understand the landscape of self-service ordering kiosks in the US quick-service restaurant market
Map and evaluate the in-store customer journey, focusing on the differences between mobile ordering and kiosk ordering
Assess current kiosk usability and design quality, proposing improvements and new features in collaboration with stakeholders
Develop design mockups and prototypes for key ordering flows, including rewards redemption and payment processes
Ensure compliance with design system standards for online ordering products and adapt them for kiosk-based systems
Extend or create new elements for design systems tailored to large-screen kiosk devices
Collaborate with cross-functional teams to define and implement customer-centric design solutions
Conduct usability testing to refine designs and ensure optimal user experiences
Stay updated on industry trends to integrate innovative design approaches
Provide design support for additional tasks as needed during the contract period
Requirements:
Proven experience in UX/UI design, preferably within the restaurant or retail industry
Proficiency in design tools such as Figma, Adobe XD, and wireframing software
Strong understanding of customer journey mapping and usability evaluation
Ability to create high-quality mockups and prototypes for digital product designs
Familiarity with design systems and the ability to adapt them for different platforms
Excellent communication skills for collaborating with cross-functional teams
Detail-oriented and capable of managing multiple tasks within deadlines
Nice to have:
Knowledge of self-service kiosk technologies is a plus
What we offer:
medical, vision, dental, and life and disability insurance