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User Experience Senior Analyst

https://www.citi.com/ Logo

Citi

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Location:
United Kingdom , Belfast

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The User Experience Sr. Analyst is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.

Job Responsibility:

  • Hold meetings with users, clients, product sponsors and technology to understand project requirements
  • Perform UX research, define IA, user journeys, and create personas
  • Identify metrics and data that can support decision-making
  • Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
  • Perform relevant testing to validate and inform design decisions
  • Create wireframes, prototypes, and high-fidelity designs using specialist tools such as InVision, Sketch, Axure, and the Adobe suite
  • Apply a positive and constructive attitude to all feedback
  • Use, and contribute to, the approved design system
  • Adhere to, and improve design standards and best practices
  • Perform detailed handover to development teams, ensuring they have all they need to implement the designs
  • Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
  • Keep up to date with the latest UX practices, innovations, and tools
  • Ensure all designs comply with ADA/WCAG standards for accessibility
  • Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
  • Help to train and support junior team members
  • Confidently challenge substandard work by other team members
  • Contribute to the wider UX community of practice

Requirements:

  • Related background focussed on User Experience
  • Experience working within banking or financial services
  • Strong attention to detail & analytical skills
  • Experience delivering with an agile methodology
  • Excellent communication and presentation skills
  • Highly skilled in professional design tools e.g., Figma, AdobeXD, Sketch, Axure etc.
  • Experience using design systems
  • Keen interest in, or knowledge of, banking or finance
  • HTML/CSS Development Skills
  • Bachelor's Degree/University degree or equivalent experience
What we offer:
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Additional Information:

Job Posted:
September 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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