User Experience Senior Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The User Experience Sr. Analyst is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.

Job Responsibility:

Hold meetings with users, clients, product sponsors and technology to understand project requirements
Perform UX research, define IA, user journeys, and create personas
Identify metrics and data that can support decision-making
Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
Perform relevant testing to validate and inform design decisions
Create wireframes, prototypes, and high-fidelity designs using specialist tools such as InVision, Sketch, Axure, and the Adobe suite
Apply a positive and constructive attitude to all feedback
Use, and contribute to, the approved design system
Adhere to, and improve design standards and best practices
Perform detailed handover to development teams, ensuring they have all they need to implement the designs
Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
Keep up to date with the latest UX practices, innovations, and tools
Ensure all designs comply with ADA/WCAG standards for accessibility
Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
Help to train and support junior team members
Confidently challenge substandard work by other team members
Contribute to the wider UX community of practice

Requirements:

Related background focussed on User Experience
Experience working within banking or financial services
Strong attention to detail & analytical skills
Experience delivering with an agile methodology
Excellent communication and presentation skills
Highly skilled in professional design tools e.g., Figma, AdobeXD, Sketch, Axure etc.
Experience using design systems
Keen interest in, or knowledge of, banking or finance
HTML/CSS Development Skills
Bachelor's Degree/University degree or equivalent experience

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
September 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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User Experience Senior Analyst