User Experience Researcher

• Partner with cross-functional teams to understand user challenges and advocate for their needs
• Determine the appropriate research methodologies to address stakeholder questions
• Lead research initiatives from project kick-off through data collection, analysis, and presentation of findings
• Create UX Research artifacts, including research proposals, moderator guides, and detailed reports
• Synthesize complex research data into clear, actionable insights
• Identify and capitalize on unmet research opportunities to enhance the user experience
• Recruit and manage a diverse pool of research participants from internal and external sources
• Act as a central resource for user insights, helping to guide product decisions across the organization

• Master’s degree or higher in Human-Computer Interaction (HCI), Psychology, Human Factors, Social Science, or a related field
• Proficiency in both qualitative and quantitative research methods, including contextual inquiry, usability testing, interviews, surveys, focus groups, and competitive benchmarking
• Experience using UX research tools such as OptimalSort, UserZoom, or UserTesting.com
• Familiarity with survey platforms like Qualtrics or SurveyMonkey
• Ability to work autonomously in a fast-paced, often ambiguous environment
• Willingness to challenge existing assumptions and think creatively when addressing user needs
• Strong, clear, and confident communication of research findings and insights
• Solid foundation in research methodologies, with 2+ years of formal UX research experience
• Effective stakeholder management, ensuring research insights are aligned with business needs
• Highly detail-oriented, with the ability to synthesize and present data in an organized manner

• Desire for a team environment with strong collaboration skills
• Interest in navigating the complexities of a large corporate environment
• Experience in recruiting and managing participants for research studies
• Ability to elegantly communicate complex research findings to a wide variety of stakeholders
• A creative, solution-oriented mindset that thrives on tackling ambiguity and uncertainty

Competitive Rates and Benefits