User Experience Partner

• Support users with daily inquiries, including billing, AR/AP, POs, lease admin, service requests, and telecom
• Maintain and report on service contracts, fee schedules, and parking agreements
• Provide accurate and timely AR/AP reporting and assist with asset planning
• Coordinate internal program initiatives and vendor work, ensuring service levels and compliance
• Liaise with Technical Services to resolve user concerns promptly
• Support user engagement through events, communications, and surveys
• Deliver excellent service to users, vendors, and colleagues while fostering strong relationships
• Complete property information requests and ensure proper documentation and filing
• Assist with emergency preparedness and response, keeping plans updated
• Uphold safety and security protocols and assist with other assigned duties

• At least 2 years’ customer service, hospitality or administrative experience
• Previous Yardi experience an asset
• Excellent customer service, organization, and multi-tasking skills
• Strong verbal and written communication and people skills, including a proven ability to build relationships
• Advanced computer skills with sound knowledge of MS Excel and MS Word
• Team player with the ability to work under pressure in a fast-paced environment

Previous Yardi experience

• 3 weeks vacation, 6 personal days and half days before long weekends
• Benefits package from day one including vision, dental and health spending, RRSP