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We are looking for a Manager, User Experience (UX) to join our Customer Experience Team. This individual will report into our Director of Customer Experience and mentor a team of designers while contributing hands-on to create seamless and intuitive digital interactions. If you’re interested in delivering best-in-class customer-centric experiences that build trust, strengthen brand loyalty, and create meaningful connections at every touchpoint, we’d love to hear from you!
Job Responsibility:
Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement
Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences
Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization
Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes
Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives
Advocate for the customer at every stage, ensuring accessibility, usability, and design consistency
Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions
Requirements:
Bachelor’s degree in Human-Computer Interaction (HCI), User Experience Design, Graphic Design, Psychology, or a related field
6+ years of UX/UI design experience
At least 3+ years in a leadership role and success scaling high-performing design teams
Demonstrated track record designing and delivering e-commerce experiences that drive engagement, conversion, and customer satisfaction
Strong leadership skills with experience in coaching, mentoring, and developing design talent
Hands-on expertise with modern design and prototyping tools (Figma, Sketch, Adobe XD, etc.)
Experience guiding teams through user research, usability testing, and data-driven design
Excellent communication and storytelling skills with the ability to influence across teams and leadership levels
Deep knowledge of accessibility standards and inclusive design practices
What we offer:
Medical, dental, vision, and life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid basic life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
Company-provided equipment and $250 work from home stipend