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User Experience Designer

Square One Systems

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Location:
Canada

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

70000.00 - 75000.00 CAD / Year
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Job Description:

Square One is seeking a talented User Experience Designer to help enhance our customers’ online and offline experience. You will be at the forefront of shaping our customers’ online and offline journey, collaborating closely with managers, developers, and other team members to create new user-friendly, responsive, visually appealing interfaces and improve existing processes.

Job Responsibility:

  • Reviewing existing customer journeys and touchpoints – such as the online quote flow, email communication, and phone system – and proposing optimizations
  • Reviewing Square One’s in-house policy management system – used by internal team members – and proposing optimizations
  • Leading the user experience design process for our website and mobile app, ensuring all user interactions are seamless and effective
  • Conducting user research and analyzing data to understand customer needs, pain points, and behaviours specific to the Canadian insurance industry
  • Conduct usability testing and gather feedback to iterate and improve designs based on user interaction
  • Design wireframes, user flows, and mock-ups that deliver consistent experiences across devices
  • Ensure that the design adheres to accessibility standards, offering an inclusive experience for all users
  • Keeping apprised of changes in user experience and monitoring competitor processes

Requirements:

  • At least 3 years of professional experience in user experience roles with a portfolio showcasing web and mobile applications
  • A degree or diploma in business, design, or marketing
  • A high level of proficiency with Microsoft Office applications
  • A high level of proficiency with Figma, Sketch, Adobe XD or similar design tools
  • Experience with user research, persona development, usability testing, and data-driven design decisions
  • Strong understanding of responsive design principles, wireframing, prototyping, and interaction design
  • Willing to take insurance courses to be licensed in BC and ON

Nice to have:

  • Familiarity with front-end development technologies (HTML, CSS, JavaScript) is an asset
  • Experience in the insurance or fintech industry is an asset
What we offer:
  • 3 weeks of vacation to start and an additional week after only 3 years
  • Flexible medical, dental, vision and extended health care coverage
  • Long-term disability coverage
  • In-house training provided by Square One
  • Employee profit share program

Additional Information:

Job Posted:
January 20, 2026

Expiration:
January 31, 2026

Employment Type:
Fulltime
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