User Experience Designer

• Manage requests for new digital experiences and improvements
• Engage stakeholders to understand business needs, pain points, and strategic goals
• Frame design opportunities with clear scope, impact, and strategic alignment
• Conduct user interviews, surveys, and usability testing
• Facilitate workshops and design sprints to gather insights and co-create solutions
• Design wireframes, prototypes, and user flows for new and existing digital products
• Ensure solutions are accessible, visually appealing, and aligned with business objectives
• Maintain, evolve, and advocate for the corporate design system in Figma
• Ensure consistency in visual language, interaction patterns, and accessibility standards across all digital products
• Educate and support teams in adopting and applying the design system
• Work closely with business stakeholders, IT, marketing, and insurance teams to translate requirements into effective user experiences
• Collaborate with BTEO experience analysts and product owners to leverage feedback and data
• Build strong, collaborative relationships with internal teams and vendors
• Partner with development teams to ensure design intent is realized in final products
• Participate in project planning, provide design specifications, and support testing and training
• Monitor user metrics and usage analytics post-launch
• Gather feedback, iterate on designs, and recommend enhancements
• Champion user-centered design principles and best practices
• Lead efforts to integrate UX into everyday work, fostering a culture of innovation and empathy

• High-level proficiency in design tools (e.g., Figma, Sketch, Adobe XD)
• Demonstrated experience in maintaining and evolving a corporate design system
• Strong portfolio showcasing digital product design in a corporate or enterprise environment
• Excellent analytical, problem-solving, and critical thinking skills
• Hands‑on experience with journey design, research methods, wireframing, and flow creation using modern design and analytics tools
• Effective communication and collaboration abilities
• Experience with business enablement, technology integration, or digital transformation projects
• Ability to thrive in a fast-paced and dynamic environment
• Familiarity with accessibility standards, AI, machine learning, and project management methodologies
• Familiarity with Agile, Service Design, and Design Thinking practices
• Self‑aware and objective, able to separate personal preferences from user needs and data‑driven decision-making
• A certificate or degree in UX Design, Human-Computer Interaction, Graphic Design, Information Technology, or related fields

Industry certifications are an asset

• Financial assistance for approved work-related training/development courses leading to certification
• Programs that offer professional development, including seminars and conferences
• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Inclusive culture
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities